Overview

Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking a proactive and customer-focused L1 IT Desktop Support Engineer to provide first-level technical support for end users and workplace technologies. The ideal candidate will troubleshoot hardware, software, network, and peripheral-related issues while ensuring smooth day-to-day IT operations.

Key Responsibilities & Skills Required

- Provide technical support for desktops, laptops, printers, monitors, and other peripherals.

- Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook.

- Perform hardware and software installations, configurations, upgrades, and updates.

- Diagnose and resolve basic network connectivity and remote access issues.

- Support virtual desktop environments and remote support tools when required.

- Monitor server health and performance using standard monitoring tools.

- Provide conference room and A/V support, including projectors, video conferencing systems, microphones, and speakers.

- Respond to user requests through phone, email, chat, and in-person support channels.

- Utilize ticketing tools, knowledge base articles, and vendor documentation for issue resolution.

- Escalate unresolved or complex issues to senior support teams or vendors.

- Maintain accurate documentation of incidents, resolutions, tickets, and support activities.





- Ensure timely communication and updates to users throughout the support process.

- Provide guidance to users on basic IT best practices and troubleshooting techniques.

- Stay updated with the latest desktop support technologies and workplace IT standards.

- Strong knowledge of Desktop Support & End User Support.

- Hands on experience with Windows OS Installations & Troubleshooting.

- Outlook configuration and troubleshooting skills.

- Hardware troubleshooting and PC/Laptop support experience.

- Knowledge of remote support tools, ticketing tools, and SLA management.

- Basic understanding of network troubleshooting and IT asset management.

- Ability to provide VIP/User support in professional management

Qualifications

- Education: Bachelor’s degree or any graduate qualification.

- 1–3 years of experience in Desktop Support, IT Support, or a related technical role.

- Strong understanding of IT infrastructure, hardware, software, and troubleshooting methodologies.

- Excellent communication and customer service skills.

- Ability to work independently and collaboratively within a team.

- Strong organizational and time management abilities.

Location & Additional Details

- Work Days: 6 days per week, Day shift.

- Job Type: Full time, On-site

- Location: New Delhi, India

Mandatory: Candidates must be based in or willing to relocate to New Delhi for this position

📌 Helpdesk Engineer /IT Workspace Management Engineer (New Delhi)
🏢 Important Company of the Sector
📍 New Delhi