Senior Manager - Health Information
& Communication Manager

Core Responsibilities

1. Patient Education & Health
Information Systems

○ Design, validate and standardise
multilingual patient education resources across diagnosis, treatment,
survivorship, disability and palliative care.

○ Ensure all content is medically vetted, ethically sound,
low-literacy friendly and suitable for high-stress settings.

○ Enable patient navigators, social workers and educators with
structured toolkits, FAQs and counselling aids.

2. Advocacy & Policy Communication

○ Translate clinical, programmatic and lived-experience
insights into explicit advocacy briefs, policy explainers and patient-rights
communication.

○ Align CanKids’ advocacy language with national health
priorities and global childhood cancer frameworks.

○ Support leadership with technically sound, evidence-based
communication for consultations and submissions.

3. Public Awareness & Health
Communication

○ Conceptualise
and support public awareness campaigns

○ Guide the scientific accuracy and
ethical framing of public awareness campaigns.

○ Ensure storytelling balances emotional resonance with
factual integrity and dignity.

○ Collaborate with design and digital teams to adapt health
content for diverse platforms.

Requirements

1. Training & State-Level Capacity
Building

○ Design and institutionalise structured training for Health




Information & Communication Officers across State Coordination Centres.

○ Develop training curricula, scripts and refresher modules to
ensure consistent and ethical communication.

○ Lead induction and periodic refresher training using
scenario-based learning.

2. Health Helplines & Information
Response Systems

○ Provide technical oversight for all health-information
helplines.

○ Develop SOPs, triage frameworks, escalation pathways and
approved response scripts.

○ Train teams in empathetic listening, distress management and
scope boundaries.

○ Analyse helpline trends to inform education and advocacy
priorities.

3. Content Quality, Ethics &
Governance

○ Act as custodian for accuracy, ethics and consistency of all
health-related content.

○ Coordinate medical validation and periodic updates.

○ Maintain content repositories, approvals and version
control.

○ Support fact-checking and content
review for:

i. Annual and impact reports

ii. Donor and CSR communication

iii. Case studies or Testimonials

iv. External publications and
presentations

7. Internal Enablement & Collaboration

○ Enable CEPAA and program
teams with:

■Health communication frameworks

■Ethical storytelling guidance

○ Support hospitals, CHSUs and
Samanvay Kendras in contextual adaptation of approved materials

📌 Health Communications Writer - Senior Manager (New Delhi)
🏢 Recognized
📍 New Delhi