Responsibilities

- Lead and manage the Website and SEO Managed Services division, ensuring alignment with organizational goals and business objectives.

- Provide leadership, guidance, and mentorship to Account Managers, SEO Specialists, Webflow Developers, WordPress Developers, and other team members.

- Own the end-to-end delivery of client services, ensuring projects and ongoing engagements are executed efficiently and successfully.

- Establish and monitor departmental goals, KPIs, and performance metrics to drive operational excellence and business growth.

- Ensure high levels of client satisfaction through proactive communication, effective stakeholder management, and quality service delivery.

- Act as the primary escalation point for delivery challenges, client concerns, and operational issues.

- Drive resource planning, workforce allocation, and capacity management across multiple teams and client accounts.

- Develop and implement scalable processes, workflows, and best practices to improve efficiency, productivity, and service quality.

- Collaborate with senior leadership to define delivery strategies, growth initiatives, and service improvement plans.

- Review team performance regularly and foster a culture of accountability, collaboration, and continuous improvement.

- Oversee the successful execution of SEO, website development, website maintenance, and digital marketing initiatives.

- Analyze business performance, client outcomes, and operational data to identify opportunities for improvement and expansion.

- Partner with sales and business development teams to support client acquisition, solution design, and service expansion opportunities.

- Identify risks to project delivery and implement mitigation strategies to ensure business continuity and client success.

- Drive employee engagement, talent development, succession planning,



and team capability building within the division.

- Ensure adherence to company standards, service commitments, and delivery timelines across all client engagements.

- Stay informed about industry trends, emerging technologies, and market developments to continuously enhance service offerings.

Requirements

- Bachelor's degree in Business Administration, Marketing, Digital Marketing, Information Technology, Communications, or a related field.

- Minimum 5 years of professional experience in digital services, managed services, digital marketing, website operations, or related fields.

- Minimum 2 years of proven experience in a leadership, managerial, or delivery management role.

- Demonstrated experience leading and managing high-performing cross-functional teams.

- Solid understanding of SEO, website development, digital marketing, client delivery, and account management practices.

- Working knowledge of Webflow, WordPress, website management processes, and SEO best practices.

- Proven ability to manage multiple teams, projects, and client engagements simultaneously.

- Experience establishing KPIs, managing performance, and driving operational improvements.

- Strong business acumen with the ability to balance client satisfaction, team performance, and organizational objectives.

- Excellent leadership, stakeholder management, communication, and interpersonal skills.

- Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.

- Experience managing client relationships, service delivery operations, and business performance metrics.

- Ability to influence, motivate, and develop teams in a fast-paced environment.

- Experience in agency, managed services, SaaS, consulting, or technology-driven environments will be preferred.

- Familiarity with tools such as Google Analytics, Google Search Console, Ahrefs, SEMrush, project management platforms, and reporting tools will be an advantage.

📌 Head of Growth and Operations (Chennai)
🏢 Important Group
📍 Chennai