About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.

We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office.

In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.

Role Overview

We are seeking a highly skilled and motivated Deployment Engineer (DE) to join our remote team. NOTE: PLEASE APPLY USING THIS LINK

DEs are highly technical self-starters who take ownership of deployments, integrations, and operational support of Avoca’s voice agent products in customer environments.

This role requires deep technical expertise, strong root-cause diagnosis skills, and exceptional communication to ensure our solutions operate reliably in complex production environments.

Key Responsibilities

- Deploy, integrate, and maintain Avoca voice agent products in complex customer infrastructures.

- Diagnose production issues and perform deep root-cause analysis across distributed systems, APIs, and LLM-powered workflows.





- Analyze and resolve complex technical scenarios involving Large Language Models (LLMs), system architecture, and scalability challenges.

- Collaborate with cross-functional teams and customers to understand requirements and deliver tailored technical solutions.

- Monitor and optimize product performance in production environments leveraging LLMs and distributed systems.

- Communicate complex technical issues clearly to both technical and non-technical stakeholders.

- Document solutions, best practices, and troubleshooting processes to improve team knowledge and operational efficiency.

- Take initiative to improve deployment tooling, reliability, and system observability.

Core Competencies

Troubleshooting & Root Cause Analysis

- Systematically diagnose and resolve complex technical problems.

- Perform structured debugging across infrastructure, APIs, networking, and application layers.

Communication

- Clearly explain technical concepts and tradeoffs to diverse audiences including customers.

Fundamental Knowledge

- Strong foundation in computer science, system architecture, networking, databases, and distributed systems.

- Ability to reason from first principles.

Domain Knowledge

- Understanding of Large Language Models (LLMs), their limitations,



and operational considerations.

Decision Making

- Make fast, effective decisions that balance technical solutions with business impact.

Ownership & Self-Starter Mentality

- Proactively take ownership of problems, deployments, and improvements.

Qualifications

- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.

- Hands-on experience with:

- Microservices architectures

- APIs

- SQL / NoSQL databases

- Networking and distributed systems

- Experience diagnosing and debugging production systems and integration environments.

- Familiarity with AI/ML systems, Prompt Engineering, particularly LLM-powered applications, is highly desirable.

- Strong analytical and problem-solving skills.

- Excellent verbal and written communication.

- Experience in customer-facing technical roles is a plus.

Why Join Avoca

- Work remotely while collaborating with a high-performing team across US time zones.

- Join a fast-moving startup environment where engineers have real ownership and impact.

- Contribute to cutting-edge voice agent technology transforming service industries.

- Solve challenging real-world AI deployment problems at scale.

- Continuous learning and growth in a high-velocity, innovation-driven culture.

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a rapid-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

📌 Deployment Engineer (India) (Bengaluru)
🏢 Important Group
📍 Bengaluru