Stockarea is a leading player in the logistics and freight forwarding industry, dedicated to providing
cutting-edge and efficient supply chain solutions. Our comprehensive services span across warehousing,
Transportation, Global Logistics and Inventory management, tailored to meet the unique needs of
businesses in a fast -evolving marketplace. With a strong focus on leveraging technology and data -driven
insights, Stockarea ensures that our clients' operations run smoothly, cost -effectively, and with a high
level of customer satisfaction.
Our mission is to empower businesses by optimizing their supply chains, enabling them to focus on their
core operations and achieve sustainable growth. At Stockarea, we are committed to building long -term
partnerships with our clients, delivering exceptional service, and driving the future of logistics forward.
Check our website at https://stockarea.io
Objectives of this role:
- Ensure efficient end -to -end PTL operations, achieving optimal load planning, route optimization,
and on -time deliveries.
- Maintain strong client relationships through proactive communication, quick issue resolution, and
consistent service performance.
- Oversee accurate and timely MIS reporting to support data -driven operational and strategic
decisions.
- Drive cost efficiency and continuous process improvement across PTL operations to enhance
productivity and profitability.
- Ensure compliance with safety and regulatory standards,
fostering a secure and efficient
operational environment.
Responsibilities:
- Oversee end -to -end PTL operations, ensuring efficient load planning, vehicle utilization, and
route optimization to achieve timely and cost -effective deliveries.
- Coordinate with transporters and clients to manage dispatch schedules, vehicle placement, and
cargo tracking for smooth shipment flow.
- Handle client escalations and follow -ups, providing quick resolutions and maintaining consistent
communication to ensure customer satisfaction.
- Maintain and update PTL MIS reports, ensuring accuracy and timely submission to support
management in performance tracking and decision -making.
- Lead and guide the PTL operations team, allocating responsibilities, monitoring performance, and
fostering a culture of accountability and operational excellence.
- Ensure compliance with safety and regulatory norms, implementing and monitoring safety
protocols during vehicle loading, unloading, and transit operations.
- Analyze operational data to identify cost -saving opportunities, improve service levels, and
enhance overall PTL efficiency.
- Drive continuous improvement initiatives in PTL processes, leveraging technology and best
practices to enhance productivity and customer experience.
Requirements
Skills:
1. Excellent problem -solving and communication skills.
2. Knowledge of logistics and the warehousing industry
3. MS Excel & MS Word
4. Language skills: Hindi (Mandatory) & English.
5. Proficiency in using MIS for reporting and analysis.
6. Leadership skills with the ability to manage and motivate a team.
Benefits
Informal dresscode, Health insurance, PF, ESI.
📌 Customer Support Executive (Chennai)
🏢 Recognized
📍 Chennai
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