16 Aug
|
Leading
|
New Delhi
We are looking for a customer -focused Customer Support Executive to handle client queries, provide assistance, maintain customer relationships, and ensure a smooth service experience.
Key Responsibilities:
- Handle customer calls, queries, and follow -ups professionally.
- Provide support and guidance to clients regarding services and processes.
- Maintain strong customer relationships.
- Resolve customer concerns and ensure satisfaction.
- Coordinate with internal teams for smooth service delivery.
- Maintain customer records and update CRM/database.
- Follow up with clients for feedback, renewals, and service updates.
Requirements
- 2+ years of experience in Customer Support / Customer Relationship Management / Client Handling.
- Excellent communication skills in Hindi & English.
- Strong interpersonal and problem -solving abilities.
- Good knowledge of MS Office and CRM tools.
- Positive attitude with a customer -first approach.
- Experience in matrimonial services, hospitality, luxury services, consulting, or relationship management preferred.
- Opportunity to work with a growing customer -focused organization.
- Professional growth and learning opportunities.
- Positive and collaborative work workplace.
- Competitive salary package.
- Exposure to client relationship management and service operations.