Description

To deliver exceptional customer experience by handling inbound and outbound voice interactions, resolving queries, and ensuring customer satisfaction in line with Universal Sompo General Insurance’s service standards.

Responsibilities

- Handle customer calls (inbound & outbound) related to policy issuance, renewals, claims, and general queries.
- Provide accurate information about insurance products, services, and processes.
- Assist customers with claim intimation, status updates, and documentation requirements.
- Ensure first-call resolution and minimize escalations.
- Record and update customer interactions in CRM systems.
- Follow compliance guidelines and maintain confidentiality of customer data.
- Coordinate with internal teams (claims, underwriting, operations) for issue resolution.




- Achieve defined service level agreements (SLAs) and quality benchmarks.
- Promote cross-selling and upselling of insurance products where applicable.

Qualifications

- Graduate in any discipline (preferably commerce/finance/insurance background).
- 0–3 years of experience in customer service (voice process preferred).
- Robust communication skills in English and Hindi; knowledge of regional languages is an advantage.
- Good listening skills, empathy, and patience in handling customer concerns.
- Basic computer proficiency (MS Office, CRM tools).
- Ability to work in rotational shifts.

📌 Customer Experience Executive - Voice (India)
🏢 Important Group
📍 India