Job Title: Assistant Manager – Operations


Location: Chennai

Job Summary


The Assistant Manager – Operations will be responsible for overseeing end -to -end operational activities including procurement, logistics coordination, warehouse management, and team supervision. The role requires strong ownership, coordination with multiple stakeholders, and the ability to ensure timely and cost -effective order processing and dispatch.

Key Responsibilities


Operations & Order Management


- Plan and execute product purchase activities and vendor order placements

- Ensure complete ownership of order lifecycle from placement to dispatch

- Generate invoices and process orders accurately within timelines

- Verify and ensure all orders are properly dispatched without errors


Logistics & Supply Chain Coordination

- Liaise with freight forwarders, logistics partners, and vehicle vendors

- Coordinate with Customs House Agents for smooth and timely clearance

- Manage and reduce import purchase costs through effective negotiation and planning

- Oversee shipment tracking and ensure on -time deliveries


Warehouse & Inventory Management

- Handle complete warehouse operations including goods inward and outward

- Ensure proper barcode scanning for all incoming and outgoing goods

- Maintain accurate inventory records and stock control

- Oversee storage, safety, and organization of warehouse goods


Documentation & Compliance





- Prepare shipping documents such as Commercial Invoices, AWB, and E -Way Bills

- Ensure compliance with logistics and transportation regulations

- Maintain proper documentation for all shipments and transactions


Team & Performance Management

- Lead and manage a team of 10+ members

- Ensure daily productivity and operational efficiency of the team

- Handle labour management and allocate tasks effectively

- Take complete responsibility for team performance and KRA achievement


Customer & E -commerce Coordination

- Respond to customer queries on e -commerce platforms promptly

- Coordinate with 3PL teams to ensure timely order fulfillment

- Monitor service levels and ensure customer satisfaction


Eligibility Criteria


Educational Qualification

- Any Graduate (Mandatory)

- Minimum 80% aggregate throughout academics preferred


Experience

- Minimum 5 years of experience in:
- Logistics / Courier Services

- E -commerce Operations

- Warehouse Management


Required Skills

- Strong knowledge of logistics operations and supply chain processes

- Proficiency in MS Excel (Mandatory)

- Experience in handling shipping documentation and compliance

- Good understanding of city/district zoning for logistics planning

- Solid vendor and stakeholder management skills

- Excellent coordination and problem -solving abilities

- Ability to manage multiple tasks under pressure