Job Description:

Role Summary:
The role requires providing L2/L3 Network/Hardware hardware support for servers, storage, 3PAR and
networking equipment. Providing guidance to L1 support staff for Installation or break-fix support of servers,
storage devices and networking equipment and taking incidents through to closure. Occasionally, for complex
issues, Senior Engineer may need to visit customer site to support field engineer.
Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role.
Responsibilities:
• L3 / L2 support for hardware/ Network calls
• Get server logs from customer, if possible, and analyse them for proper diagnosis
• Guide attending field engineer to resolve the incident to the satisfaction of the customer
• Attend to the incident personally in the field if required
• Ability to break complex problems down into actionable solutions
• Maintain & install patch and revision upgrades, latest firmware on all storage and switch systems
• Research, evaluate, install, configure, test,



and maintain innovative storage-related computing hardware
and software systems, coordinating with vendors as applicable
• Provide technical leadership, influence and partner with fellow engineers to architect, design and build
mission critical storage systems that can stand the test of scale and availability, while reducing operational
overhead
• Inform consultants and operations staff of system events (new features, failures, patches) and the impact
of these on the user community
• Conduct short training courses for junior engineers to refresh their technical knowledge
• Enhance own technical knowledge by finding relevant documents on recent devices/ models launched by
OEMs and familiarising with maintenance requirements for such devices
• Lead the configuration, maintenance, and optimization of complex network infrastructures,
including routers, switches, firewalls, and VPNs.
• Troubleshoot and resolve advanced network connectivity a

📌 Senior Engineer (Noida)
🏢 Kaapro Management Solutions
📍 Noida