Workspace Experience Enabler (Community Executive/Front Office Supervisor)

Work Dynamics (Integrated Facilities Management)

OVERALL ROLE

This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Ideal Experience

- Bachelor’s degree/ Degree in Hotel Management, business or other related field;
- Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Proficient in MS Office suite
- Excellent communication verbal and written.

Major Responsibilities

- Establish direct relationship with the employees working from the office




- Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
- Respond and close all service tickets and feedbacks within defined SLA
- Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
- Have periodic connects with all point of contact of different business to understand their perspective of service
- Plan and execute employee engagement events in line with client expectations
- Consolidate feedback to management team regularly for ongoing improvement implementation
- Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
- Actively encourage an setting that supports teamwork, co-operation, performance excellence and personal success
- Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
- Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

📌 Workplace Experience Enabler (Pune)
🏢 JLL
📍 Pune