Were actively hiring || Operations Manager

- Shifts: Rotational
- Working Days: 5 days a week, 2 rotational week offs
- Location - Thane & Ghansoli

Immediate Joiners preferred

Key Responsibilities:

Responsibilities:

- Manage and oversee the daily operations of a Domestic (Voice) / International Premium segment Voice/Chat Program, ensuring adherence to established processes and procedures.
- Develop and implement strategies to enhance customer centricity and deliver exceptional customer service.
- Lead, motivate, and mentor a diverse team of professionals, fostering a team-oriented and inclusive work workplace.
- Exhibit excellent problem-solving, critical thinking, and communication skills to address operational challenges and make informed decisions.




- Collaborate with cross-functional teams and stakeholders to ensure seamless operations and align with organizational goals.
- Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions.
- Ensure compliance with relevant regulations, policies, and industry best practices.
- Responsible for complying with all QMS and ISMS Policies and procedures.
- Continuously explore and implement process improvements to enhance operational efficiency and productivity.
- Contribute to the development and implementation of training programs to enhance team skills and knowledge.

Interested candidates can connect with-

Simran Rana (HR) - (phone hidden)
Or can share resume on [email protected]

📌 Operations Manager || Thane & Ghansoli
🏢 TP
📍 Thane