About the role

Step into a role where your expertise in digital solutions melds seamlessly with innovative service delivery empowering you to ensure that every integrated service not only meets but exceeds customer expectations.

- Take full control of integrated solutions powered by Oranges innovative service solutions, ensuring effective development and delivery.
- Lead the completion of the solution service block post-contract signature and implement plans that drive quick wins.
- Liaise with customers to gather relevant technical information for successful design and project delivery, coordinating with presales consultants as necessary.
- Provide expert consulting on customization and oversee the collaboration with development teams for design executions.
- Evaluate service requests to ensure deliverability by reviewing Availability, Capacity, Technical Compliance, Feasibility, and Regulatory aspects.
- Execute the Digital solution User Acceptance Testing (UAT) process for customer solutions and enhancement requests, ensuring seamless customer experiences.
- Maintain a comprehensive project plan, managing stakeholder requirements and ensuring timely deliveries meet established quality standards.
- Accountable for the overall project performance, including regular updates to stakeholders and documenting lessons learned.
- Utilize disciplined methodologies to enhance the Time To Market processes, identifying risks and maintaining open communication throughout the project lifecycle.

About you

You are an experienced project manager with a strong background in IT solutions, specifically focusing on service management. With expertise in ITSM processes and a solid understanding of monitoring and reporting frameworks, you are equipped to manage expectations effectively.



Preferred qualifications include robust knowledge of Agile, Scrum, PMP/Synergy certifications, and ITIL, alongside excellent communication and presentation skills. A Bachelor s degree rounded out with relevant certifications further enhances your professional profile.

Your professional skills:

- You possess extensive experience in project management specific to diverse IT solutions and offerings.
- Your proficiency in ITSM processes ensures smooth operational management and service delivery.
- Experience with ServiceNow tools enhances your capacity for effective service management and reporting.
- Monitoring and reporting experience allows for precise tracking of project progress and performance.
- A comprehensive understanding of Service Management activities equips you with the insights needed to meet client expectations.

Your soft skills:

- Your exceptional communication skills enable you to convey complex information clearly and effectively to stakeholders.
- You exhibit strong interpersonal skills that foster beneficial relationships with team members and clients alike.
- Your presentation abilities inspire and engage others, making you a persuasive advocate for project initiatives.
- A team-oriented mindset allows you to work effectively within diverse teams and across multiple projects.
- You are adaptable and open to change, thriving in fast-paced and evolving technological environments.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with recent and innovative ideas.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Digital Services Integration Manager (Mumbai)
🏢 Orange
📍 Mumbai