16 Aug
|
TaskUs
|
Navi Mumbai
16 Aug
TaskUs
Navi Mumbai
Roles and Responsibilities :
- Lead a team of customer service representatives to achieve high levels of customer satisfaction, quality, and productivity.
- Develop and implement effective strategies to reduce shrinkage and attrition rates through team coaching, training, and performance management.
- Collaborate with cross-functional teams to resolve complex issues related to blended processes, BPO operations, CSAT, and international call center environments.
- Analyze data reports on KPIs such as CSAT scores, first call resolution rates, and agent performance metrics to identify areas for improvement.
Job Requirements :
- 1-10 years of experience in a similar role within the internet industry.
- Solid understanding of blended process models in BPO operations.
- Proven track record in controlling attrition rates through effective team leadership practices.
📌 Team Lead (Navi Mumbai)
🏢 TaskUs
📍 Navi Mumbai