We are looking for a highly skilled and experienced Team Leader to join our Customer Excellence team. The ideal candidate will have a strong background in customer service and leadership, with excellent communication and problem-solving skills.

Roles and Responsibility

- Lead and manage a team of customer excellence professionals to achieve high levels of customer satisfaction.

- Develop and implement strategies to improve customer experience and loyalty.

- Collaborate with cross-functional teams to resolve complex customer issues and enhance overall customer engagement.

- Analyze customer feedback and market trends to identify areas for improvement.

- Coach and train team members to develop their skills and knowledge.

- Monitor and report on key performance indicators to measure team effectiveness.

Job Requirements

- Proven experience in customer service or a related field,



with a focus on leadership and team management.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work in a fast-paced setting and adapt to changing priorities.

- Strong analytical and decision-making skills, with attention to detail.

- Experience with customer relationship management software and data analysis tools.

- Ability to motivate and inspire team members to achieve exceptional results.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Leader Customer Excellence (Mumbai)
🏢 ODeX India Solutions
📍 Mumbai