What you will do

The Senior Specialist, Quality Assurance is accountable for the quality, consistency, and accessibility of all learning products released by Sales Performance Solutions, ensuring that eLearning modules, LMS configurations, multi-format content sets, and print-ready files meet functional, brand, accessibility, and user experience standards before publication. You own the execution of structured quality assurance workflows across digital and physical learning assets, producing documented test records, defect logs, compliance reports, and release recommendations that enable the Director of Content & Customization and the Content Manager to make informed go-live decisions. You will design and implement AI-augmented QA workflows that expand coverage and reduce manual effort, maintain the QA standards library, coordinate user acceptance testing, and provide accurate visibility into QA workstream status, capacity, and delivery timelines as a core operational function of the role.

Which means that on a day-to-day basis, you will:

Digital Learning Product Quality Assurance

- Execute functional QA across all eLearning modules, including interaction testing, branching logic verification, completion and tracking validation, and audio/video quality review producing a documented test record and resolved defect log for each module prior to LMS publication
- Verify LMS course configuration, including enrollment settings, completion rules, assessment logic, and learner-facing accuracy producing a signed-off configuration record before each course goes live




- Review digital learning materials against WCAG 2.1 and Section 508 accessibility standards producing a documented compliance record and flagged remediation list for any identified gaps prior to release

Multi-Format Content Integrity and Production Quality
- Conduct comprehensive cross-document content integrity reviews across all components of a learning product including slide decks, workbooks, handouts, facilitator guides, and eLearning modules producing a resolved discrepancy log in which minor and obvious errors are corrected independently and judgment calls are routed to the Director of Content & Customization for resolution
- Review PDF and print-ready files against brand standards, formatting specifications, and source documents producing files that are production-ready and free of layout, formatting, and cross-reference errors

User Acceptance Testing and Release Readiness
- Lead planning and execution of user acceptance testing for new and updated learning products and platform configurations producing structured UAT plans, test scripts, results documentation, and a signed-off release recommendation

QA Workstream Coordination
- Develop and maintain QA checklists, testing protocols, and process documentation producing a living QA standards library that is current, accessible, and continuously improved based on identified gaps and team feedback
- Maintain project schedules, task trackers,



and status documentation for active QA workstreams in coordination with the Director of Content & Customization and the Content Manager producing accurate, current visibility into QA status, capacity, and delivery timeline.

Requirements
- 3+ years in a QA, content operations, or learning technology role with direct accountability for functional testing and documented defect resolution in a digital learning or multi-format content environment
- Demonstrated experience executing cross-document or cross-asset consistency reviews across multiple content formats including eLearning, presentation materials, workbooks, and facilitator guides
- Demonstrated experience developing or operating AI-assisted workflows for content review, testing, or production tasks using platforms such as Claude, ChatGPT, or specialized content automation tools
- Demonstrated experience producing and maintaining structured QA documentation including test plans, defect logs, and process guides to a standard that can be audited and handed off to other team members
- Experience working in a remote, cross-cultural team setting with primary stakeholders located in a different time zone and geography, requiring asynchronous communication and proactive status reporting
- Demonstrated written communication proficiency in US English at a level sufficient to identify contextual and idiomatic errors in professional training content, not just grammar and spelling errors

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Associate_Quality Assurance (Mumbai)
🏢 Neuiq Ai
📍 Mumbai