Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a solid background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development.

Responsibilities

Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow accordingly
Work with clients to assess current state processes and tools, define ServiceNow solution requirements, design solutions, and create implementation plans
Lead and deliver requirements, scoping, and design workshops, ensuring thorough documentation of requirements
As a senior technical member of the team, deliver hands-on configuration, development, and integration services
Produce process guides, training guides, and other core project deliverables as needed
Lead and support practice build efforts, including the development of practice intellectual property (IP)

Skills

10+ years within the ITSM industry, including asset management
5+ years of experience with the ServiceNow Platform
5+ years of professional services/consulting experience




ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employment
ITAM Certifications: HAM and SAM Pro SAM Pro or commitment to attaining these certifications within the first 8 weeks of employment
Experience interpreting software licensing terms and conditions
Experience in deploying ITAM, HAM, and SAM Pro
Experience in reconciling software license positions
Integration experience, including but not limited to SCCM or other software discovery tools
Participation in at least two full lifecycle ServiceNow implementations
Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)
ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain these certifications within 90 days of hire date)
Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)
2+ years of experience soliciting and documenting requirements and evolving them into successful solutions
Excellent interpersonal skills and experience in public speaking situations
Ability to travel up to 20% (post COVID)
ServiceNow/Web Development experience
ITIL Certification(s)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior ServiceNow Technical Consultant (Mumbai)
🏢 Milestone Technologies
📍 Mumbai