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Job Title: Zscaler ZPA Support Engineer

Relevant Zscaler Experience: 3 Years

Total Experience: 5 Years

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Key Responsibilities

- Provide L2 technical support for the Zscaler Private Access (ZPA) platform in enterprise environments.
- Troubleshoot issues related to connectivity, authentication, and policy enforcement within ZPA.
- Manage and monitor ZPA components: App Connectors, Client Connector (ZCC), Private Service Edge, and Cloud Controller.
- Perform ZCC client troubleshooting and assist with deployment/configuration best practices.
- Conduct packet captures and root-cause analysis using tools such as Wireshark and traceroute.
- Support identity integration scenarios including SAML, SCIM, LDAP, and Azure AD.
- Work closely with internal teams, Zscaler Technical Support, and TAMs for escalated issues.
- Ensure adherence to SLAs, track issue resolution, and maintain a high level of customer satisfaction.
- Maintain technical documentation and create knowledge base articles for recurring issues.
- Collaborate on issues involving ZIA components such as PAC files, SSL inspection, RBI session handling, and web policy management.

Candidates who can join immediately only apply.

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