Ensure customer delight at all level to improve CSI result.
2.
Monitor
Pickup & drop activity on daily basis.
- Monitor daily calling and appointment taken, appointment turnup and individual CRE performance.
- Monitor PSF complaint and counter measures to avoid dissatisfaction.
- Home visit to critical customer. Conduct customer meet as per HMIL standard.
- All gold customers to be personally attended for one to one meet.
- Audit call quality for PSF, appointment and submit the real report to senior management.
- Motivate, encourage new ideas from staff which need to increase to business.
- DSI collection form on daily basis and improve quality and quantity of DSI form.
- Monitor open complaint status and ensure proper timing closure of all complaints. Monitor goodwill claim and positive will support via mail.
📌 Urgent Job Opening For Customer Care Manager (Ambad)
🏢 Prajakta Jobs
📍 Ambad
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