Company: Lark Finserv Private Limited

Location: Noida, India

Experience: 3+ years preferred

Employment Type: Full time

Industry: Fintech / Digital Lending

About Lark Finserv

Lark Finserv is building credit infrastructure for the investment economy, enabling customers to access liquidity against their investments and financial assets.

Our platform enables digital lending through technology, connecting customers, distribution partners and lenders through a seamless digital journey.

Role Overview

Lark Finserv is looking for an energetic and results-driven Telecalling Team Leader to manage and scale our calling and customer conversion function.

The candidate should have experience in personal loans, consumer loans, financial products, fintech, NBFC or banking, with a strong understanding of lead follow-up and loan processing.

The role will combine telecalling, customer persuasion, team management, data analysis and AI-powered voice calling.

The ideal candidate should be comfortable managing both human callers and AI voice calling systems, analysing call outcomes and ensuring that every qualified lead is effectively followed up until conversion.

Key Responsibilities

1. Telecalling & Lead Conversion

- Manage the complete telecalling and lead follow-up process.
- Call customers and explain Lark's lending products clearly.
- Understand customer requirements and assess initial eligibility.
- Follow up with interested customers and drive them towards application and disbursement.
- Handle customer objections and provide appropriate solutions.
- Ensure timely follow-up of leads through the complete loan journey.
- Maintain strong customer engagement until the lead is converted or closed.

2. Team Management

- Manage and supervise a team of telecallers.
- Allocate leads and calling targets to team members.
- Set daily, weekly and monthly calling and conversion targets.
- Monitor individual and team performance.
- Conduct regular call reviews and provide coaching.
- Improve calling scripts, objection handling and conversion techniques.
- Ensure discipline, attendance and adherence to calling processes.
- Build a high-performance, target-oriented calling culture.

3. AI Voice CallingLark is building an AI-enabled calling and customer engagement process.

The Team Leader will

- Manage leads processed through AI voice calling systems.
- Monitor AI-generated calls and call outcomes.
- Analyse customer responses, intent and engagement.
- Identify leads requiring human intervention.




- Ensure high-intent customers are transferred to the calling team for immediate follow-up.
- Track AI calling performance and conversion.
- Work with Product and Technology teams to improve AI calling workflows.
- Continuously improve AI calling scripts and customer journeys based on real call data.

4. Data Analysis & Performance TrackingThe role requires a strong data-driven approach.

Track and analyse

- Total leads
- Calls attempted
- Calls connected
- Contact rate
- Interested customers
- Application initiation
- Application completion
- Approval rate
- Conversion rate
- Disbursement
- Follow-up performance
- Agent-level productivity
- AI vs human calling performance

Use data to identify where leads are getting dropped and what actions can improve conversion. Prepare daily and weekly performance reports for management.

5. Loan Processing UnderstandingThe candidate should have a good understanding of the basic loan lifecycle:

Lead → Customer Qualification → Application → Documentation → Credit Assessment → Approval → Disbursement

Experience in personal loans, business loans, consumer loans, LAS, credit cards or other lending products will be an advantage.

The candidate should be able to explain the loan process to customers and coordinate with internal teams to resolve application-related issues.

6. Customer Persuasion & Objection Handling

- Understand customer concerns and objections.
- Build trust and confidence during conversations.
- Explain product benefits in a simple manner.
- Handle objections related to interest rates, eligibility, documentation, processing time and repayment.
- Identify customer intent and prioritize high-potential leads.
- Develop effective follow-up strategies for customers who are interested but not immediately ready.

7. Process Improvement

- Identify bottlenecks in the calling and conversion funnel.
- Improve calling scripts and follow-up processes.
- Recommend automation opportunities.
- Work with Product, Operations and Technology teams to improve customer journeys.
- Use call data and customer feedback to continuously improve conversion.

Required Skills & Experience

- 3+ years of experience in telecalling, inside sales,



customer acquisition or loan processing.
- Experience in personal loans, consumer loans, NBFC, banking, fintech or other financial products preferred.
- Prior experience managing a telecalling or inside-sales team.
- Excellent verbal communication skills.
- Strong persuasion and negotiation abilities.
- Strong customer follow-up skills.
- Comfortable working with targets and performance metrics.
- Good understanding of loan processing and customer journeys.
- Strong Excel / Google Sheets skills.
- Ability to analyse calling and conversion data.
- Comfortable using CRM and calling platforms.

AI & Technology Orientation The candidate should be comfortable working with technology and willing to learn and operate:

- AI voice calling platforms
- Automated calling systems
- CRM systems
- Lead management systems
- Call analytics
- AI-generated call summaries
- Customer intent and sentiment analysis
- Automated follow-up workflows

Prior experience with AI calling or conversational AI is a strong advantage, but not mandatory. Key Performance Metrics The Team Leader will be measured on:

- Calling productivity
- Contact rate
- Lead engagement
- Qualified lead rate
- Follow-up completion
- Application conversion
- Loan approval conversion
- Disbursement conversion
- Team productivity
- Agent-level conversion
- AI calling effectiveness
- Overall lead-to-disbursement conversion

Ideal Candidate

We are looking for someone who is more than a traditional telecalling supervisor.

The ideal candidate should combine:

Calling + Persuasion + Team Management + Data + Technology + AI

You should be someone who looks at a calling report and can quickly answer:

How many leads did we receive?

How many were contacted?

Why are customers dropping?

Which customers should we call again?

Which agent is converting better?

Is AI calling performing better than human calling?

And what can we change tomorrow to improve conversion?

Why Join Lark?

- Opportunity to work in a fast-growing Fintech and Digital Lending company.
- Exposure to AI-powered customer acquisition and voice technology.
- Opportunity to build a modern, technology-driven calling operation.
- High ownership and direct impact on business growth.
- Work closely with Business, Product, Technology and Operations teams.
- Opportunity to grow into a larger Inside Sales / Customer Acquisition leadership role.

Apply: Share your CV highlighting your experience in loan telecalling, team management, customer conversion or financial product sales.

📌 Telecalling Team Leader (Noida)
🏢 LARK FINSERV- THE LAS
📍 Noida