16 Aug
|
Samra Infotech Private
|
Greater Noida
16 Aug
Samra Infotech Private
Greater Noida
Technical Support Executive:
Location: Greater Noida, Uttar Pradesh
Job Type: Full-Time | Work From Office
Experience: 0–1 Year
Salary: Up to ₹20,000 per month
About the Role:
We are looking for a Technical Support Executive to join our team and assist customers with technical queries and product/service-related issues. The ideal candidate should have good communication skills, basic technical knowledge, and a problem-solving mindset.
Key Responsibilities:
- Handle customer queries related to technical issues through calls, chat, or email.
- Identify and troubleshoot basic technical problems.
- Guide customers step-by-step to resolve issues.
- Provide accurate and timely technical assistance.
- Escalate complex issues to the appropriate team when required.
- Maintain proper records of customer interactions and reported issues.
- Follow company processes and maintain a high level of customer satisfaction.
Requirements:
- 0–1 year of experience in Technical Support, Customer Support, BPO, or a related field.
- Basic knowledge of computers, software, and troubleshooting.
- Good communication and interpersonal skills.
- Strong problem-solving and logical thinking abilities.
- Basic computer skills.
- Freshers with good communication and basic technical knowledge are welcome to apply.
What We Offer:
- Salary up to ₹20,000 per month
- Work From Office
- Career growth and learning opportunities.
- Professional and supportive work setting.
- Training and guidance provided.
- Full-time employment opportunity.
If you are tech-savvy, a good communicator, and enjoy helping people solve problems, apply now and start your career in Technical Support!
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Technical Support Executive (Greater Noida)
🏢 Samra Infotech Private
📍 Greater Noida