Key Responsibilities :

- Lead end-to-end implementation and delivery of software/technology products for enterprise customers.
- Own implementation projects from initial requirements gathering and planning through UAT, deployment, and customer go-live.
- Understand customer requirements and translate them into clear implementation plans, milestones, timelines, and deliverables.
- Act as the primary project/implementation point of contact for enterprise customers.
- Coordinate closely with Product, Engineering, Support, and other internal teams to resolve dependencies, issues, and implementation blockers.
- Manage project timelines, risks, dependencies, scope, and stakeholder expectations.
- Conduct regular project reviews and provide executive-level updates and reporting to customers and internal leadership.
- Engage directly with C-level executives, Directors, VPs, and other senior enterprise stakeholders.
- Build and maintain robust, strategic, long-term relationships with enterprise customers.
- Ensure successful UAT, deployment, adoption, and transition to the relevant post-go-live/customer success teams.




- Proactively identify risks and challenges and drive them to resolution.

Requirements :

- Must have 4+ years in Technical Implementation Manager, SaaS Implementation manager, or Technical Project Implementation Manager roles with at least the recent 2+ years in a B2B SaaS company dealing with enterprise clients.
- Must have direct experience leading end-to-end software/tech product/tech project delivery.
- Must have External/Client project implementation experience (not looking for internal project manager).
- Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.
- Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.
- Strong communication, stakeholder management, and executive-level reporting capability.
- Experience in B2B SaaS Product companies.
- Not looking for an implementation engineer but someone who handles the implementation projects.

📌 Technical Project Manager - SaaS Implementation (India)
🏢 HR Works Consultancy
📍 India