Company Description EduSkills Foundation® is a non-profit organization focused on building an Industry 4.0-ready digital workforce in India. The organization works to bridge the gap between academia and industry by providing world-class curriculum and training access to educators and learners.

EduSkills aims to transform teaching methodologies and ICT-based education systems by collaborating with students, faculties, institutions, and government bodies. Through integrated skilling interventions, it drives both social and business impact across education, employment, and entrepreneurship. Applicants joining EduSkills will contribute to a mission-driven environment that supports large-scale digital skill development.

Role Description The Tech Support Engineer role is a full time, on-site position based in Bhubaneswar, with a compensation range of 2 LPA – 3 LPA (CTC). In this role, the engineer will provide technical support for EduSkills platforms and tools, respond to user queries, and resolve issues related to software, hardware, and connectivity.

Day-to-day responsibilities include diagnosing and troubleshooting technical problems, documenting solutions, escalating complex issues when required, and maintaining service logs.



The engineer will also assist in onboarding new users, support training sessions, and collaborate with internal teams to improve system reliability and user experience. Consistent, professional communication with learners, educators, and partners is essential to ensure high-quality customer service.

Qualifications

- Strong Technical Support skills with the ability to handle software and basic hardware issues.
- Proficiency in Troubleshooting and Analytical Skills to diagnose and resolve technical problems efficiently.
- Customer Support and Customer Service experience, with a focus on clear communication and user satisfaction.
- Familiarity with learning platforms, remote access tools, and common operating systems.
- Ability to document issues and solutions, and follow structured support processes.
- Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Good written and verbal communication skills in English; regional language proficiency is an advantage.
- Willingness to work on-site in Bhubaneswar and collaborate within cross-functional teams.

📌 Tech Support Engineer (CTC 2LPA - 3LPA) (Bhubaneswar)
🏢 EduSkills Foundation®
📍 Bhubaneswar