HOPS Healthcare is hiring on behalf of its group company Kali Medtech Private Limited, a fast-growing organization focused on building cutting-edge medical technology solutions.

Company Overview

Kali MedTech Pvt. Ltd. (OOM) is a fast-growing health-tech company building smart, AI-powered solutions for cardiac monitoring. Our products include the OOM Patch, a wearable ECG device, and the OOM ECG Analyzer, a cloud platform that uses AI/ML to detect heart abnormalities and generate quick, accurate reports.

We aim to make cardiac care simpler, smarter, and accessible by combining hardware innovation with intelligent software. With a young, dynamic team and a strong technology focus, we offer opportunities to work on cutting-edge healthcare products that impact real lives.

To know more : https://projectkmt.com/

Key Responsibilities

- Serve as the primary point of contact for patients, hospitals, distributors, and healthcare partners for product-related queries and support.
- Handle incoming calls, WhatsApp/messages, emails, and other customer support channels professionally.
- Guide customers and users on the usage, application, connectivity, and basic troubleshooting of ECG monitoring devices.
- Assist patients and healthcare partners throughout the device usage and monitoring process.
- Coordinate with internal technical, operations, and medical teams to resolve customer and device-related issues.
- Monitor ongoing cases and ensure timely follow-up until resolution.
- Understand and document customer complaints, technical issues, device-related concerns, and service requests.
- Escalate critical patient-related or technical issues to the appropriate team without delay.
- Maintain accurate records of customer interactions, complaints, resolutions, and follow-ups.
- Support the team in coordinating ECG reports, patient data, and related documentation.




- Ensure clear and professional communication while dealing with patients, especially in sensitive or high-pressure situations.
- Coordinate with distributors and healthcare professionals for device deployment, support, and issue resolution.
- Follow defined SOPs and maintain confidentiality of patient and healthcare-related information.
- Contribute to improving the overall customer experience by identifying recurring issues and sharing feedback with the relevant teams.

Required Skills & Qualifications

- Bachelor’s degree in Healthcare, Life Sciences, Nursing, Biomedical Engineering, or a related field.
- 1–3yearsofexperience in customer support, healthcare support, medical devices, hospital operations, or a related domain.
- Candidates with experience in medical devices, ECG, cardiac monitoring, healthcare technology, or SaaS-based healthcare products will be preferred.
- Good understanding of basic healthcare terminology and willingness to learn ECG/device-related processes.
- Excellent verbal and written communication skills in English and Hindi/Gujarati.
- Strong customer-handling and interpersonal skills.
- Good problem-solving and troubleshooting ability.
- Ability to remain calm and professional while handling patients or critical customer situations.
- Good documentation and follow-upskills.
- Basic proficiency in MS Office/Google Workspace and customer-support or CRM tools.

Preferred Skills

- Exposure to ECG monitoring systems or wearable medical devices.
- Experience working with hospitals, doctors, distributors, or healthcare professionals.
- Basic understanding of ECG reports and cardiac monitoring workflows.
- Experience handling technical support for connected devices or healthcare software.
- Familiarity with IoT-enabled medical devices or cloud-based healthcare platforms.

Interested candidates can apply on [email protected] or (phone hidden)

📌 Support Executive / Patient Representative (Ahmedabad)
🏢 Hops Healthcare
📍 Ahmedabad