Position: Supply Chain Executive

Location: Malad (W), Mumbai

Department: Operations

Position Summary:

The Supply Chain Executive will be responsible for managing the end-to-end order processing workflow and handling product returns efficiently. This role ensures seamless coordination between internal teams, logistics partners, and customers to maintain operational accuracy.

Key Responsibilities:

- Process daily customer orders on the company’s ERP or OMS platforms (e.g., Unicommerce, Shopify, etc.).
- Coordinate with warehouse teams to ensure timely order dispatch, inventory allocation, and shipment tracking.
- Maintain up-to-date records of order status, cancellations, and reshipments.
- Oversee return order initiation, pickup scheduling, and product quality checks upon return.
- Reconcile returned inventory and update systems to reflect stock changes.
- Work closely with the finance team for refund/replacement processing and dispute resolution.
- Analyze return trends to identify product or courier-related issues and suggest corrective actions.




- Collaborate with cross-functional teams to ensure operational efficiency and data accuracy.
- Liaise with courier partners for shipment-related escalations, delays, or claim settlements.

Key Skills:

- Hands-on experience with ERP, OMS, or WMS tools (e.g., Unicommerce, Zoho, etc.).
- Strong Excel and reporting skills.
- Excellent communication and coordination skills.
- Attention to detail and ability to multitask in a fast-paced environment.
- Problem-solving mindset and data-driven approach to improving operational
- efficiency.

Qualifications:

- Bachelor’s degree in supply chain management, Operations, Commerce, or a related
- field.
- 1–3 years of experience in e-commerce order management, logistics, or supply chain
- operations.
- Knowledge of reverse logistics and courier management.

Work Workplace:

- Full-time position with standard office hours (Monday to Saturday).
- This is a fast-paced role that requires multitasking and meeting performance targets.

📌 Supply Chain Executive (Mumbai)
🏢 Traya
📍 Mumbai