Job Summary

We are looking for an experienced Senior Project Manager to lead the end-to-end delivery of digital marketing campaigns and projects for a portfolio of international clients based in the US, GCC and India. The ideal candidate will be a strong communicator and cross-functional leader who can manage multiple concurrent projects across time zones, balance client expectations with internal delivery capabilities, and ensure consistent, high-quality output across SEO, paid media, social, content, creative, web, and analytics workstreams.

This role requires someone comfortable navigating cultural and business nuances between US, GCC and India markets, managing distributed teams, and driving projects from strategy through execution and reporting.

Client & Stakeholder Management

- Serve as the primary point of contact for assigned US, GCC and India-based clients, building trusted, long-term relationships.
- Lead client onboarding, kickoff calls, and ongoing status/strategy meetings across time zones.
- Understand client business goals, KPIs, and industry context to guide digital marketing strategy and prioritization.
- Manage client expectations proactively, including scope, timelines, budgets, and deliverables.
- Handle escalations, resolve conflicts, and manage difficult conversations with professionalism and diplomacy.

- Project & Program Management

- Own the full project lifecycle: planning, scoping, resourcing, execution, QA, delivery, and reviews
- Develop and maintain detailed project plans, timelines, RACI charts, and status trackers for multiple simultaneous accounts.
- Coordinate cross-functional teams (SEO, PPC/paid media, social media, content, design, web development, analytics) to ensure on-time, on-budget delivery.
- Manage resource allocation and capacity planning across a distributed team spanning US and India.
- Identify risks, dependencies, and bottlenecks early; implement mitigation plans.




- Ensure all projects follow internal quality standards and brand/client guidelines.

- Budget & Commercial Management

- Manage project budgets, retainers, and scopes of work (SOWs); track hours/burn rate against budget.
- Support account growth by identifying upsell/cross-sell opportunities within existing accounts.

Reporting & Performance
- Oversee timely delivery of performance reports, dashboards, and campaign insights to clients.
- Partner with analytics/strategy teams to translate data into actionable recommendations.
- Conduct regular business reviews (weekly/monthly/quarterly) with clients, presenting results and next steps.

- Team Leadership & Process

- Mentor and guide junior project managers, coordinators, and cross-functional team members.
- Establish and continuously improve project management processes, tools, and templates suited to a multi-time-zone, multi-market environment.
- Champion the use of PM tools (e.g., Asana, Monday.com, Jira, ClickUp, Wrike) for transparency and accountability.
- Facilitate smooth handoffs and communication between US-based, GCC - based and India-based teams and clients.

- Compliance & Best Practices

- Ensure adherence to data privacy, platform, and industry compliance requirements relevant to both US, GCC and India markets.
- Maintain documentation standards for contracts, SOWs, change orders, and approvals.

Required Skills & Qualifications
- Bachelor's degree in Marketing, Business, Communications, or related field (MBA preferred but not mandatory).




- 3–5 years of experience in digital marketing project management or account management, ideally within an agency or client services environment.
- Proven experience managing international clients, particularly across US and India markets, including comfort working across time zone overlaps (e.g., early morning/evening as needed).
- Strong understanding of digital marketing disciplines: SEO, SEM/PPC, paid social, organic social, content marketing, email marketing, web/UX, and analytics.
- Hands-on experience with project management tools (Asana, Monday.com, Jira, ClickUp, Trello, Wrike) and collaboration tools (Slack, Microsoft Teams, Zoom, Google Workspace).
- Excellent verbal and written communication skills; ability to adapt communication style for different cultural and business contexts.
- Strong financial acumen — experience managing budgets, SOWs, and profitability tracking.
- Exceptional organizational skills with the ability to manage multiple high-priority projects simultaneously.
- PMP, PRINCE2, Agile/Scrum certification is a plus.
- Experience with reporting/analytics platforms (Google Analytics, GA4, Google Data Studio/Looker Studio, HubSpot, Salesforce) preferred.

- Preferred Attributes

- Prior experience in a digital marketing agency serving US clients from an India-based delivery team (or vice versa).
- Comfort with ambiguity and fast-paced, evolving client needs.
- Strong problem-solving mindset with a proactive, solutions-oriented approach.
- Cultural sensitivity and adaptability when working across US and India business norms and holiday/working calendars.
- Ability to travel occasionally for client meetings, if required.

What We Offer
- Market-competitive salary Health and wellness benefits
- Professional development
- Exposure to diverse, high-growth international client portfolios
- Collaborative, fast-paced agency culture

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