Position: Service Operations Associate (Contractor)

Role Description

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.

● Location – Hyderabad, 3x office(India)

● Duration – 12 Months

At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as we are.

About CyberArk Team

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets.

Job Summary:

The Service Operations Associate provides user access and resource scheduling support to CyberArk customers and partners. This position contributes to a positive experience for customers and partners during the onboarding phase of their lifecycle.

The Service Operations

Associate works closely with Service Operations in Customer Success to achieve operational excellence through standard policies, procedures, and business controls, driving efficiency and productivity of business operations.

The Service Operations

Associate collaborates with Sales, IT, Security Services, Success Management, Customer Support, and Revenue Operations teams to ensure requests are fulfilled promptly and with high quality.

The Service Operations





Associate reports to the Revenue Operations Core Services Senior Manager.

Responsibilities:

● Support user access provisioning requests for technical and partner communities, ensuring timely response and accurate completion.

● Troubleshoot user login and functional issues until resolution.

● Fulfill resource scheduling requests for Security Services engagements, including but not limited to creating/updating resource requests, tracking availabilities, confirming engagement dates and times with customers and partners, and creating/updating resource assignments.

● Collaborate with internal and external stakeholders to prioritize requests based on business needs.

● Triage and escalate user access and resource scheduling requests to other team members based on defined SLAs.

● Assist the manager in conducting user access and resource scheduling review processes to ensure policy compliance.

● Assist initiatives to provide continuous improvements and scale with volume growth.

● Adhere to standard operating procedures and runbook to ensure consistency of quality and operational excellence.

Qualifications:

● Bachelor’s degree.

● Professional experience (3 years+) in a customer support role.

● Ability to work independently and prioritize requests by business goals in energetic and fast-paced working environments.

● Ability to collaborate and communicate effectively with multiple departments within the organization.

● Highly organized, responsive, and energetic.

● Excellent English skills, including verbal and written communication.

● Working knowledge of Salesforce and FinancialForce software preferred

● Familiarity with resource allocation and scheduling experience is a plus.

● Customer First: Constantly strive to understand our customers and their needs from the perspective of the Service Operations, providing excellent customer experience and operational

📌 Service Operations Associate (Contractor) (Hyderabad)
🏢 Palo Alto Networks
📍 Hyderabad