- Operational Excellence: Proven ability to manage and resolve NDR cases efficiently while maintaining accurate records and documentation.
- Analytical Skills: Proficiency in analyzing performance metrics and identifying trends or areas for improvement.
- Communication Skills: Solid ability to coordinate and follow up with multiple stakeholders,
including KAMs and courier POCs.
- Attention to Detail: Highly organized with the ability to ensure timely and accurate reporting and tracking.
- Proactivity: Ability to identify and flag operational challenges proactively and suggest actionable solutions.