16 Aug
|
Golden Opportunities
|
Hyderabad
16 Aug
Golden Opportunities
Hyderabad
Minimum of 10+ years of experience in Customer Experience (CX), Quality Management, or Sales Operations
Proven track record in the Ad Sales or MarTech industry is highly preferred
Hands-on experience with Speech Analytics (e.g., Nice, Verint, CallMiner) and NLP tools. Must understand how to prompt and tune AI for sentiment detection.
Certified in Six Sigma (Green/Black Belt) or COPC with a deep understanding of FMEA and QMS frameworks.
Deep experience in Retention Marketing or Account Management within a high-churn workplace.
Deploy and oversee Speech Analytics and NLP (Natural Language Processing) tools to monitor real-time customer sentiment
Calibrate AI models to recognize nuances specific to Ad Sales (e.g., budget sensitivity, ROI concerns, and platform technicalities).
📌 Senior Manager - Quality (Ad Sales) (Hyderabad)
🏢 Golden Opportunities
📍 Hyderabad