Senior HR Operations

Industry: BPO / ITES Candidates from BPO companies only

Shift Timing: 5:00 PM – 2:00 AM

Job Summary

We are looking for an experienced Senior HR Operations professional with strong experience in the BPO/ITES industry. The role will be responsible for managing end-to-end HR operations and the complete employee lifecycle, ensuring smooth and efficient HR processes across the employee journey.

Key Responsibilities

HR Operations & Employee Lifecycle

- Manage end-to-end HR Operations and employee lifecycle processes.
- Handle employee documentation and HR records accurately.
- Manage employee movements and HR-related queries throughout the employee lifecycle.
- Ensure adherence to HR processes, policies, and organizational guidelines.

Employee Onboarding
- Manage end-to-end employee onboarding activities.
- Coordinate joining formalities, documentation, and HR induction.
- Conduct and coordinate induction/orientation programs for recent employees.
- Ensure a smooth transition of new employees into the organization.

Attendance & Leave Management
- Monitor employee attendance and leave records.
- Coordinate with business teams and employees to resolve attendance-related issues.
- Ensure accurate attendance inputs for payroll processing.

Confirmation & Performance Appraisal
- Manage the employee confirmation process, including tracking probation periods and required documentation.
- Coordinate the performance appraisal cycle and ensure timely completion.
- Maintain relevant HR records and provide necessary reports to management.

Payroll Coordination
- Coordinate monthly payroll inputs with the payroll/finance team.
- Ensure accurate inputs related to attendance, leave, new joiners, exits, confirmations, and other employee changes.




- Resolve payroll-related employee queries in coordination with relevant stakeholders.

Offboarding & Exit Management
- Manage end-to-end employee offboarding and exit processes.
- Coordinate resignation formalities, exit documentation, clearance, and related HR activities.
- Ensure timely completion of exit processes and maintenance of employee records.

HR Policies & Compliance
- Implement and communicate HR policies and processes.
- Ensure employees and managers follow established HR policies.
- Support HR compliance requirements and maintain accurate documentation.

Employee Relations & Support
- Handle employee HR queries and provide timely resolutions.
- Coordinate with employees, managers, and internal stakeholders on HR operational matters.
- Support employee engagement and HR initiatives as required.

Required Skills & Competencies
- Strong experience in HR Operations within the BPO/ITES industry.
- Strong understanding of end-to-end employee lifecycle management.
- Hands-on experience in onboarding, induction/orientation and offboarding.
- Experience managing attendance, confirmations and performance appraisal processes.
- Valuable understanding of payroll processes and payroll inputs.
- Strong knowledge of HR policies and processes.
- Excellent communication and interpersonal skills.
- Strong stakeholder management and coordination skills.
- Good problem-solving and employee-handling abilities.
- Strong attention to detail and HR documentation skills.
- Ability to work effectively in a shift-based BPO environment.

Candidate Profile
- Mandatory: Candidate must have prior BPO/ITES industry experience.
- Experience in HR Operations with exposure to the complete employee lifecycle.
- Candidates from non-BPO industries will not be considered.
- Should be comfortable working in the 5:00 PM – 2:00 AM shift.

Shift Timing 5:00 PM – 2:00 AM

📌 Senior Hr Operations Specialist (Chennai)
🏢 T3Cogno
📍 Chennai