About the Role

We are looking for an experienced Pega Senior Developer with 7-8 years of experience with expertise in Pega Customer Service (Pega CS) to build, enhance, and maintain customer service applications. The role involves hands-on development, integration, and optimization of customer interaction workflows and service cases, ensuring seamless customer experience and agent efficiency.

Responsibilities

- Design and develop applications using Pega Customer Service framework.
- Configure: Service cases and case life cycles; Customer interaction portals (CSR desktop); Flows, decision rules, SLAs, and routing mechanisms
- Create reusable rules and components as per Pega best practices.
- Implement integrations with enterprise systems using: REST/SOAP services; Pega connectors and services
- Handle data synchronization and error handling efficiently.
- Perform unit testing and assist in SIT/UAT phases.
- Debug issues and ensure defect resolution.
- Participate in code reviews and quality checks.
- Optimize application performance: Data pages and queries; UI responsiveness; Case processing efficiency
- Identify and fix performance bottlenecks.
- Work in Agile/Scrum teams to deliver features.
- Collaborate with: Business Analysts; QA teams; Architects (SSA/LSA)




- Provide estimates and meet sprint commitments.
- Maintain technical design documentation.
- Share knowledge and mentor junior developers.
- Translate business requirements into technical designs and implementations.
- Ensure adherence to Pega guardrails and coding standards.

Qualifications

- Formal Education & Certification (desirable)
- Relevant education - BE/B.Tech/MCA
- Pega CSSA certification (preferred).

Required Skills

- Solid experience in Pega Customer Service (Pega CS) implementation
- Certified Pega Senior System Architect (CSSA) (preferred)
- Hands-on expertise in:
- Case Management
- Flows, Activities, Data Pages
- UI development (Sections, Harnesses, UI-Kit/Constellation)
- Experience with:
- REST/SOAP integrations
- Debugging and troubleshooting

Preferred Skills

- Experience in Agile/Scrum methodologies
- Ability to work collaboratively in a team environment

Other relevant details:

Location: Gurugram

Work Mode: Hybrid/ WFH

Exp Level: 7+ years

Shift Timings: 12:00 PM to 9:00 PM IST

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

📌 Senior Developer (Gurugram)
🏢 HCLTech
📍 Gurugram