Position: Microsoft 365 L2 Administrator

Location: Belapur, Navi Mumbai

Experience: 5–6 years

Role Level: L2

Technology: Microsoft 365 / Azure AD (Microsoft Entra ID) / Exchange Online / On-Premises Exchange / Intune

Job Summary

We are looking for an experienced Microsoft 365 L2 Administrator responsible for providing advanced operational and technical support for Microsoft 365 services. The role will involve troubleshooting complex incidents, user administration, mailbox management, Microsoft Entra ID/Azure AD activities, Exchange Online and basic on-premises Exchange administration.

Key Responsibilities

- Microsoft 365 Administration
- Provide L2 support for Microsoft 365 services including Exchange Online, Teams, SharePoint Online and OneDrive.
- Troubleshoot user access, authentication, licensing, mailbox and service-related issues.
- Manage Microsoft 365 users, licenses, groups and service requests.
- Analyse recurring incidents and identify permanent solutions.
- Handle escalated incidents from L1/service desk teams.
- Maintain incident, problem and change management processes as per defined SLA.
- Exchange Online
- Troubleshoot mailbox access, mail flow, delivery and authentication issues.
- Perform mailbox-related administrative activities such as permissions, shared mailboxes, distribution groups and forwarding.
- Troubleshoot Outlook connectivity and Microsoft 365 authentication issues.
- Basic understanding of Exchange Online message trace and mail-flow troubleshooting.
- Understanding of Exchange Online policies and mailbox configurations.
- Microsoft Entra ID / Azure AD –
- Basic Knowledge
- Basic administration and troubleshooting knowledge of Microsoft Entra ID (formerly Azure AD).
- User and group management, including basic understanding of security groups and Microsoft 365 groups.
- Basic knowledge of authentication, SSO and MFA.




- Understanding of user sign-in and authentication-related issues.
- Basic knowledge of Conditional Access policies and troubleshooting access issues.
- Basic understanding of Entra ID Connect / directory synchronization.
- Ability to review basic sign-in and audit logs for troubleshooting.
- Understanding of the relationship between on-premises Active Directory and Microsoft Entra ID.
- On-Premises Exchange Server –
- Basic Knowledge
- Basic administration and troubleshooting of on-premises Microsoft Exchange Server.
- Understanding of Exchange mailbox databases, connectors and mail flow.
- Basic knowledge of Receive/Send Connectors and SMTP flow.
- Troubleshoot basic mailbox, Outlook and mail-delivery issues.
- Basic understanding of Exchange hybrid environment and synchronization between on-premises Exchange and Exchange Online.
- Coordinate with L3/Exchange specialists for complex issues.
- Microsoft Intune –
- Basic to Intermediate Knowledge
- Basic administration of Microsoft Intune.
- Understanding of device enrollment and compliance.
- Basic troubleshooting of Windows and mobile device enrollment issues.
- Knowledge of configuration profiles, compliance policies and application deployment.
- Understanding of device management through Microsoft Intune.
- Incident &
- Problem Management
- Handle L2 incidents within defined SLA and operational procedures.
- Perform detailed troubleshooting and root-cause analysis.




- Escalate complex issues to L3/engineering teams with proper troubleshooting details.
- Maintain accurate incident documentation and knowledge articles.
- Participate in major incident and service restoration activities.

Required Technical Skills

- Microsoft 365 administration and troubleshooting.
- Exchange Online administration.
- Basic Microsoft Entra ID / Azure AD administration.
- Basic on-premises Exchange Server knowledge.
- Basic Active Directory concepts.
- Microsoft Intune fundamentals.
- Windows 10/11 troubleshooting.
- Outlook troubleshooting.
- PowerShell fundamentals for Microsoft 365 administration.
- Knowledge of MFA, SSO and authentication concepts.
- Good understanding of DNS, SMTP and basic networking concepts.

Preferred Certifications

- Microsoft Certified: Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Identity and Access Administrator Associate
- MS-900: Microsoft 365 Fundamentals
- MD-102: Endpoint Administrator
- Exchange-related Microsoft certification or equivalent experience.

Key Competencies

- Strong analytical and troubleshooting skills.
- Ability to independently handle L2 technical issues.
- Good communication and stakeholder-management skills.
- Ability to work in a 24×7 support setting, including rotational shifts.
- Strong documentation and reporting skills.
- Ability to work under SLA and handle high-priority/P1 incidents.
- Good coordination with L1, L3, OEM and Microsoft support teams.

Education Bachelor's degree Computer Science, Information Technology, or a related field.

Experience

5–6 years of relevant experience in Microsoft 365 administration and enterprise IT support, with hands-on experience in Exchange Online and working knowledge of Microsoft Entra ID/Azure AD and on-premises Exchange.

Location: Mumbai - EMBI, Mumbai, Maharashtra, India

📌 Senior Consultant - Cloud Services (Mumbai)
🏢 Embee Software
📍 Mumbai