About the Company

We are seeking a highly skilled ServiceNow Professional with 7+ years of experience in designing, implementing, and supporting ServiceNow solutions, specifically across Integrated Risk Management (IRM), Financial Services, Operations (FSO), and Legal Service Delivery (LSD) modules. The ideal candidate will be responsible for implementing ServiceNow application for these modules, driving solution design, managing implementation activities, and collaborating with business stakeholders to deliver scalable and innovative ServiceNow solutions.

About the Role The ideal candidate will be responsible for implementing ServiceNow application for these modules, driving solution design, managing implementation activities, and collaborating with business stakeholders to deliver scalable and creative ServiceNow solutions.

Responsibilities

ServiceNow Solution Delivery

- Lead end-to-end implementation and enhancement projects on the ServiceNow platform
- Design and implement solutions leveraging:
- Integrated Risk Management (IRM)
- Financial Services Operations (FSO)
- Legal Service Delivery (LSD)
- - Conduct requirement gathering workshops and translate business requirements into scalable solutions
- Coordinate with the SI partner to prepare solution architecture, functional specifications, and design documents
- Coordinate the testing teams for closure of UAT, keeping track of defects & deliveries

Functional & Business Consulting

- Work closely with Risk, Compliance, OR,



Fraud Risk Management, Legal, and HR Operations stakeholders
- Get the configuration and customization done for ServiceNow workflows, forms, reports, dashboards, and integrations via SI partner
- Drive process optimization and digital transformation initiatives
- Support business process re-engineering and operational excellence programs

Technical Leadership

- Lead technical teams during implementation and post-production support phases
- Review configurations, customizations, and development activities
- Presentation of changes to Enterprise Architect, Change Control Board for approvals

Stakeholder & Project Management

- Manage stakeholder expectations
- Participate in project planning, estimation, and resource management
- Track project deliverables, issues, risks, and dependencies

Experience

- 7+ years of experience in ServiceNow implementation and consulting.
- Hands-on experience in at least one full lifecycle ServiceNow implementation.
- Experience working on ServiceNow solutions within Banking & Financial Services environment.
- Strong hands-on experience with Financial Services Operations (FSO), Legal Service Delivery (LSD) and ServiceNow Integrated Risk Management (IRM)
- Ability to deliver ServiceNow implementation projects from requirement gathering through deployment.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

📌 Senior Business Analyst (Mumbai)
🏢 SMFG India Credit
📍 Mumbai