Role & responsibilities

Satcom Technical Support

- Provide L1/L2 technical support for VSAT, L-band and LEO/MEO satellite communication services.

- Monitor satellite terminals, connectivity, network performance and equipment health.

- Troubleshoot satellite connectivity, modem, antenna and communication-related issues remotely.

- Assist customers/onboard teams with modem reboot, configuration, antenna alignment and connectivity troubleshooting.

- Analyze signal strength, bandwidth utilization, latency, packet loss and link performance.

Network &

- Device Configuration

- Configure and troubleshoot satellite modems, routers, firewalls and WAN optimization devices.

- Work with technologies/equipment such as iDirect, Peplink, Cisco and Fortinet.

- Troubleshoot IP networking issues involving TCP/IP, DHCP, NAT, VLAN and routing.

- Use tools such as Ping, Traceroute and Wireshark for fault diagnosis.

- Perform remote access and troubleshooting using SSH, RDP, TeamViewer or similar tools.

Maritime &

- Remote Support

- Support vessels, offshore sites and enterprise customers remotely.

- Provide technical assistance during installation, commissioning, maintenance and service activation.

- Coordinate with onboard engineers, customers and field teams for issue resolution.

- Support mission-critical connectivity in a 24x7 setting.

Incident &

- Service Management

- Log,



update and close technical tickets within defined SLA timelines.

- Maintain accurate troubleshooting records, escalation notes and service logs.

- Escalate complex technical issues to L3/OEMs/teleport/NOC teams and follow through until resolution.

- Coordinate with satellite providers and teleport teams for provisioning, beam switching, service restoration and fault isolation.

Monitoring &

- Continuous Improvement

- Monitor network and satellite service performance.

- Identify recurring faults and recommend corrective/preventive actions.

- Contribute to technical documentation, troubleshooting guides and support procedures.

- Participate in on-call/shift support as required.

Required Skills

- Strong knowledge of VSAT and Satellite Communications.

- Experience with Fleet Xpress / maritime satellite communication is preferred.

- Hands-on experience with satellite modems, antennas and communication equipment.

- Knowledge of iDirect, Hughes, Viasat, KVH or similar VSAT platforms.

- Good understanding of IP Networking TCP/IP, DHCP, NAT, VLAN, Routing.

- Knowledge of network troubleshooting tools such as Ping, Traceroute and Wireshark.

- Basic knowledge of Linux CLI.

- Experience with ticketing/service desk tools such as Jira, Zendesk, Freshdesk or similar.

- Strong troubleshooting and analytical skills.

- Good customer communication and stakeholder management skills.

📌 Satcom Support Engineer / Satcom Specialist (Chennai)
🏢 Station Satcom
📍 Chennai