- Understand to resolve L1 Support issue based on assignment received from L0 team.
- Help desk ticket monitoring and close in system and maintain the staus tracker.
- User Manual prepare for recent FICO issues.
- Expertise in end-to-end sales and A/P and A/R.
- Resolve the regular FICO L0 issues and maintain status tracker of issue resolution.
- Knowledge on SAP FICO standard Report execution.
- Understand the issue complexity and handle the L0 team.
📌 SAPSupport FICO Consultant (Chennai)
🏢 Metaphor Consulting
📍 Chennai
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