Sales & Operations Executive | Mumbai (Andheri West), On-site | Fresher (Internship Experience Preferred)

About Mentoria

Mentoria is building a #ParentReady and #CareerReady workforce across India. We work with 240+ of India's leading organisations, including L&T;, ITC, Kotak, Glenmark, Aditya Birla, and Mahindra to support their employees in two critical areas: Parenting Wellness and Career Clarity for Their Children. We do this through a full-stack solution that includes expert counselling, psychometric assessments, mentorship programs, parenting diagnostics and interactive wellbeing platforms.

What Is This Role?

This is not a role for someone who wants to sit in one lane. You'll own end-to-end sales across our B2B2C and B2C revenue streams — from first conversation to closed deal — while also being the operational backbone that keeps our B2B corporate accounts running smoothly and our CSR programmes delivered on the ground, Pan India. If you like variety, ownership, and being measured on real outcomes rather than just activity, this is built for you.

What You'll Do

1. Sales — End to End (B2B2C & B2C) ~50%

- Pipeline Ownership: Manage the full sales cycle — from lead engagement and needs discovery through pitching, objection handling, and closing — across both B2B2C and B2C customer segments.

- Consultative Selling: Understand each customer's career-guidance or parenting-wellness needs and position the right Mentoria offering, rather than a one-size-fits-all pitch.

- Target Delivery: Consistently hit and exceed individual sales targets and contribute to overall revenue goals.

- Pipeline Hygiene: Maintain accurate, up-to-date records of leads, conversations, and deal stages in the CRM.

- Upsell & Renewal: Identify and act on upsell, cross-sell, and renewal opportunities within the existing customer base.

2.



B2B Operations ~30%

- Customer & Counsellor Scheduling: Get on calls with B2B revenue-stream customers to understand their needs and align counselling sessions with the most relevant counsellors.

- Counsellor Enablement: Proactively manage and optimise counsellor schedules to ensure they receive sessions matched to their expertise and to customer requirements.

- Grievance Resolution: Take ownership of and resolve challenges that arise before, during, or after a counselling session, for both customer and counsellor.

- Customer Onboarding: Conduct briefing calls with current B2B customers and counsellors so they can fully understand and use the Mentoria process effectively.

- Corporate Reporting: Create performance dashboards and pulse reports for corporate partners.

3. CSR Operations — CSR Travel ~20%

- On-Ground Implementation: Travel Pan India for CSR programme implementation and execution.

- CSR Reporting: Prepare CSR donor reports that clearly communicate programme impact.

- Feedback & Advocacy: Collect feedback from CSR beneficiaries and stakeholders, and support efforts to build testimonials and credibility for Mentoria's CSR work.

Who We're Looking For

- Fresher with internship experience in Sales, Operations, or Customer Success — B2B, B2C, EdTech, or CSR-adjacent internships preferred.
- A genuine sales instinct: comfortable owning targets, prospecting, and closing — not just managing inbound relationships.




- Excellent verbal and written communication skills, with a clear focus on empathy and persuasive communication.
- Strong problem-solving skills with a calm, constructive approach to grievance handling.
- Highly organised, with strong time-management and scheduling capabilities across multiple accounts and workstreams.
- Willingness to travel Pan India as required for B2B and CSR implementation projects.
- Comfortable switching between quota-driven sales conversations and detail-heavy operational execution in the same week.

This Role Is NOT For You If

- You want a purely desk-based, sales-only role with no operational or field responsibility.
- You're not open to Pan-India travel for CSR and B2B implementation.
- You need a role with a single, narrow scope rather than one that spans sales, operations, and on-ground execution.
- You're uncomfortable being measured on hard sales numbers alongside service-quality outcomes.

Why Join Mentoria

- Impactful Work: Directly shape career and parenting-wellness outcomes for individuals and families across India, while driving real business impact.
- Breadth Over Silo: Build sales, operations, and stakeholder-management muscle in one role — rare cross-functional exposure early in your career.
- Growth Path: Opportunities for advancement into leadership and team-management roles based on consistent performance.
- High Earning Potential: Role structured to reward strong sales performance.

How to Apply Send us an email at [email protected] with the subject line:

"Application – Business Development & Operations Executive – [Your Name]"

Please include

Your updated resume A short note on why this cross-functional role interests you

Your current and expected CTC

📌 Sales Operations Executive (India)
🏢 Mentoria
📍 India