- Assist the area business head in planning and implementing strategies to serve MSME by promoting Business loan products of Banks.
- Coordinate daily MSME service operations.
- Track the progress of weekly, monthly, quarterly and annual objectives.
- Monitor and maintain Enquiry Inventory.
- Evaluate employee performance and identify hiring and training needs.
- Supervise and Motivate staff to perform their best.
- Coach and support current / existing Sales Associates • Monitor retail operating costs, budgets and resources • Suggest sales training programs / techniques.
- Communicate with clients and evaluate their needs • Analyse MSME behaviour and recommend appropriate banking product for business loan • Handle complaints from MSME.
- Research emerging products and use information to update.
- Create reports, analyse and interpret data of MSME.
- Conduct regular audits to ensure the office is functionable and presentable.
- Make sure all employees adhere to company’s policies and guidelines