- Handle RMA requests and process returned devices efficiently.
- Diagnose and categorize returned products.
- Coordinate with repair and service teams for timely resolution.
- Maintain RMA documentation and inventory records.
- Ensure proper tracking of repaired and replacement devices.
Required Skills
- Tech-savvy with sound computer knowledge.
- Good understanding of MS Office and basic computer applications.
- Robust attention to detail and problem-solving skills.
- Good communication and coordination skills.
- Ability to work in a fast-paced environment.
Additional Requirement (RMA Role)
- Candidates must have experience in the Mobile Repair Industry or a mobile handset repair/service center background.
- Knowledge of mobile device troubleshooting and repair processes will be preferred.
Eligibility
- Minimum 12th Pass.
- Experience in QC, RMA, Electronics, Mobile Repair, or Service Center operations is preferred.
- Freshers with strong technical aptitude may also be considered for QC roles.