Job Requirements

Role Summary:

Drive superior customer experience across the region by managing engagement initiatives, ensuring store compliance, and improving customer satisfaction.

Key Responsibilities:

- Plan & execute customer engagement activities (events, celebrations, store activations)
- Manage vendors (event agencies, hotels, collateral partners)
- Monitor in-store customer touchpoints and experience standards
- Drive customer connect programs (birthdays, anniversaries, premium segments)
- Identify dormant customers and support reactivation strategies
- Ensure adherence to customer service SOPs across stores
- Conduct training on grooming, etiquette, and service standards
- Perform store audits and track compliance metrics
- Handle customer complaints and monitor CRM (Encircle) data

Requirements:

- Graduate/Postgraduate
- 2–5 years in customer experience / retail / sales
- Robust stakeholder management & interpersonal skills
- High customer centricity and execution focus

Key Skills: Customer Experience, Retail Operations, Store Audits, Customer Engagement, CRM, Vendor Management, Training & Development

Work Experience

As per the JD

📌 Regional Customer Experience Executive (Chennai)
🏢 Titan
📍 Chennai