Receptionist – London IVF Centre

Location: Visakhapatnam

Department: Front Office / Patient Coordination

Employment Type: Full-Time

About the Role

London IVF Centre is looking for a skilled, warm and well-organised Receptionist to be the first point of contact for patients visiting the clinic.

The ideal candidate should have excellent communication skills, a pleasant personality and the ability to handle patients with empathy, patience and confidentiality, particularly during sensitive fertility treatment journeys.

Key Responsibilities

- Welcome and assist patients and visitors professionally.
- Handle incoming calls, enquiries and patient queries.
- Schedule, confirm and manage doctor/patient appointments.
- Coordinate patient flow and assist in maintaining smooth front-desk operations.
- Register current patients and maintain accurate patient information.
- Coordinate with doctors, nurses, counsellors and other clinic staff.
- Handle consultation fees, billing and payment receipts accurately.
- Maintain daily appointment and patient records.
- Follow up with patients regarding appointments and required visits.
- Handle patient documents and information with strict confidentiality.
- Respond to WhatsApp/online enquiries professionally when required.
- Maintain a clean,



organised and welcoming reception area.
- Escalate patient concerns or operational issues to the concerned department.
- Support general administrative activities of the clinic.

Requirements
- Education: Graduate preferred; 12th pass candidates with relevant experience may also be considered.
- Experience: 1–3 years of experience in reception, front office, hospital, clinic or healthcare administration preferred.
- Excellent verbal and written communication skills.
- Good English and Telugu communication.
- Pleasant personality and professional appearance.
- Basic computer knowledge and proficiency in MS Office.
- Good organisational and multitasking skills.
- Ability to handle patients calmly and respectfully.
- Strong attention to detail.
- Willingness to work in a healthcare environment and according to clinic shifts.

Preferred
- Previous experience in a hospital, IVF centre, fertility clinic, gynaecology clinic or diagnostic centre.
- Experience with appointment scheduling and patient coordination.
- Experience handling billing, cash or digital payments.
- Knowledge of basic medical/clinical terminology.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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