:

Job Summary:

We are seeking an experienced Product Support Manager to lead customer support, technical troubleshooting, and product knowledge development for vehicle safety and IoT-based systems. The role involves hands-on technical support, team training, and close coordination with factories and leadership for continuous product improvement.

Key Responsibilities

Provide first-level technical customer support for vehicle safety and IoT-based products

Troubleshoot system issues and perform root cause analysis for faults and failures

Train and mentor recent and junior service engineers/technicians

Liaise with manufacturing factories to gain a deep understanding of product functioning, operation, and maintenance

Coordinate with internal teams and directors for product development and enhancements

Travel domestically and internationally for product training and technical support assignments

Support installation,



commissioning, and maintenance activities as required

Education Qualification

Diploma or Degree in Electrical / Automobile / Instrumentation Engineering

Experience Requirements

Hands-on experience in installation, servicing, or troubleshooting of vehicle safety products such as:

Rear-view camera systems

Proximity warning systems

Automatic fire detection systems

Exposure to IoT-based systems is preferred

Key Skills

Strong technical troubleshooting and analytical skills

Customer-centric approach

Ability to train and guide technical teams

Excellent communication and coordination skills

Willingness to travel PAN India and overseas

Location: Ghatkopar East & PAN India

Reporting To: CEO / Directors

📌 Product Support Manager (Mumbai)
🏢 Mantras2Success
📍 Mumbai