Experience- 7 to 12 Years

Key Responsibilities

- Lead and manage Major Incidents (P1/P2) across IT and telecom environments.
- Own the end-to-end incident lifecycle: detection, triage, escalation, resolution, and closure.Coordinate bridge calls and war rooms with application, infrastructure, and vendor teams.
- Manage incidents impacting BSS systems preferably Front End Portals, CRM - Salesforce, Integration - Tibco, Billing -E// , SAP and OSS/networks.
- Provide timely and accurate stakeholder communications (status updates, outage notifications).
- Drive Root Cause Analysis (RCA) and post-incident reviews.
- Identify recurring issues and work with Problem and Change Management teams.
- Track and report KPIs: MTTR, SLA compliance, incident trends.Required SkillsStrong knowledge of telecom BSS platforms.
- Solid knowledge of Cloud Technologies AWS and Azure.
- Hands-on experience with ITIL Incident and Problem and Change Management.
- Familiarity with monitoring and ticketing tools (ServiceNow, Elastic, OpsRamp, NewRelic etc.).
- Excellent communication, leadership, and crisis management skills.

📌 MIM with mandatory Telecom experience- 7 to 12 years (Pune)
🏢 Wipro
📍 Pune