Key Responsibilities:

- Manage and nurture strategic customer accounts within the Salesforce ecosystem.

- Build trusted relationships with key stakeholders, decision-makers, and business leaders.

- Understand customers' business objectives and align Salesforce solutions to meet their needs.

- Identify opportunities for account expansion through Salesforce implementation services, managed services, support, enhancements, and digital transformation initiatives.

- Drive cross-selling and upselling opportunities across Salesforce Clouds and related offerings.

- Collaborate closely with Delivery Managers, Solution Architects, Consultants, and Sales teams to ensure successful project execution and customer satisfaction.

- Conduct & Participate in Quarterly Business Reviews (QBRs) and account health reviews at any of the office premises.

- Own customer renewals, commercial discussions, contract negotiations, and account growth strategies.

- Track customer success metrics, account performance, and revenue forecasts.

- Resolve customer escalations by coordinating with cross-functional teams.

- Stay current with Salesforce product updates, licensing models, and industry trends.

Mandatory Requirements:

- 5 to 10 years of experience in Key Account Management, Customer Success, Enterprise Sales, or Account Management within the Salesforce ecosystem.

- Must have worked with a Salesforce Consulting Partner, Salesforce ISV, Salesforce System Integrator (SI),



or an organization delivering Salesforce implementation or managed services.

- Solid understanding of Salesforce products and platforms.

- Experience managing enterprise customers throughout the customer lifecycle.

- Proven track record of revenue growth, customer retention, and strategic account management.

- Experience coordinating with technical, delivery, and consulting teams.

- Strong understanding of CRM, SaaS, and enterprise software business models.

Required Skills

- Excellent stakeholder management and relationship-building skills.

- Strong consultative selling and account planning capabilities.

- Commercial negotiation and proposal management experience.

- Ability to understand business requirements and translate them into Salesforce solution opportunities.

- Excellent presentation and communication skills.

- Strong analytical and problem-solving abilities.

- Ability to work independently in a remote environment.

Mandatory Language Requirement:

- Fluent in Kannada

- Fluent in Hindi

- Strong English communication skills

Preferred Qualifications

- Salesforce Administrator, Sales Cloud Consultant, or other Salesforce certifications are highly preferred.

- Experience handling enterprise or mid-market accounts.

- Exposure to Salesforce implementation projects and post-implementation support engagements.

- Experience working with geographically distributed customers and remote teams.

📌 Key Accounts Manager (Bengaluru)
🏢 Inno Valley Works
📍 Bengaluru