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Role Overview

We are looking for a detail-oriented and proactive IT Applications Support Specialist to manage, troubleshoot, and enhance our software applications. The role involves providing technical support to end-users, collaborating with development teams, and ensuring smooth operation of applications across departments.

Key Responsibilities

- Manage Level 1 and Level 2 support for applications
- Diagnose and resolve application issues raised by users within defined SLAs
- Maintain documentation of common issues and solutions in the knowledge base
- Coordinate with vendors and internal teams for escalations and fixes
- Assist with software rollouts, upgrades, and patches
- Conduct training sessions for end-users when needed
- Monitor application performance and generate periodic health reports

Required Skills & Expertise

- 4 - 5 years of experience in application support or IT service management
- Familiarity with ticketing tools (e.g., ServiceNow, Jira) Knowledge of SQL, APIs
- Robust problem-solving and communication skills
- Proven experience in supporting IT projects in the BFSI sector (Preferred)

Educational Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field

📌 IT Applications Support (Mumbai)
🏢 MUMBAI ROZGAAR
📍 Mumbai