About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide

We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

BUSINESS UNIT DESCRIPTION:

The DCXT - Contact Center Quality Engineering team at CIBC is responsible for designing, implementing, and maintaining quality assurance processes for contact center technologies. They ensure reliable and efficient performance of customer interaction platforms by developing robust testing frameworks and automation solutions. The team upholds high standards of quality, compliance, and security, enabling seamless and consistent customer experiences.

Through continuous improvement and collaboration with stakeholders,



they support the optimization of contact center operations and drive innovation in customer service delivery

JOB PURPOSE:

The Intermediate Quality Engineer French Tester leads testing activities within CIBC’s DCXT Contact Center Quality Engineering team. This role is responsible for designing, developing, and maintaining automated test scripts, coordinating end-to-end test support, and ensuring all testing processes meet quality standards and project timelines. The incumbent works closely with project managers, developers, quality engineers, and business stakeholders to deliver high-quality solutions and continuous improvement in testing methodologies.

KEY ACCOUNTABILITIES:

Testing Expertise:

- Lead the investigation and translation of business and technical requirements into test cases.
- Design and manage end-to-end testing activities for multiple projects.
- Develop and maintain comprehensive test plans, schedules, and resource allocations.
- Develop and maintain automated test cases and test suites using automation tools.
- Execute manual and automated test cases, document results, and manage defects throughout the testing lifecycle.
- Prepare and present status reports, test metrics, and risk assessments to project leadership.
- Ensure all testing activities comply with organizational policies, industry standards, and regulatory requirements.

Automation Expertise:

- Create and execute automation strategies, tools, and frameworks.
- Build automated testing scripts and integrate them with DevOps tools.

Leadership Skills:

- Coach and mentor testing team members in business domain, functional testing, automation, and non-functional testing.
- Ensure test teams are compliant with CIBC’s test methodologies and industry best practices.
- Identify opportunities to enhance testing processes, tools, and methodologies.
- Proactively identify and address issues throughout all test phases.

Project Coordination:

- Coordinate efforts of internal and external testing teams to ensure timely completion of test phases.
- Identify and communicate obstacles or risks impacting project timelines or success.
- Provide regular status updates to stakeholders and escalate issues as necessary.
- Ensure all test deliverables are received, approved, and aligned to project timelines, budgets, and goals.

CROSS-FUNCTIONAL RELATIONSHIPS:

- Collaborate with business stakeholders and technology partners to ensure quality standards are met.
- Serve as the primary point of contact for all testing-related communications among project stakeholders.




- Work closely with project managers, developers, quality engineers, and external vendors to coordinate testing activities and resolve issues.
- Communicate technical concepts clearly to non-technical audiences.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

- As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS:

- As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

JOB DIMENSIONS:

- Scope includes coordination of testing activities for ET QA projects.
- Responsible for managing testing efforts across multiple projects and teams.
- Direct influence over the quality of deliverables impacting client-facing banking and payment services.
- Advisory responsibilities for process improvement and technology adoption within the team.

KNOWLEDGE AND SKILLS:

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field

Must have skills:

- 5+ years experience, minimum 3+ years of experience in a Test Coordination role, with proficient knowledge of Testing Life Cycle, SDLC, and Defect Management.
- Proficient in speaking and writing capabilities in French language
- Minimum 3+ years of experience in automation or equivalent technical role.
- Strong database knowledge - RDBMS (Relational Database Management Systems)/Source-to-Target Mapping (STM)/ ETL testing
- SQL scripting expertise - Ability to write complex SQL queries
- Automation Testing (Any tools - Tosca DI/Selenium/Robot Framework/Parasoft SOAtest/Postman/Rest Assured/ Cucumber)
- Working knowledge of cloud/Azure setting (e.g., Databricks)
- Experience in preparing test plans and test cases & responsible for execution
- Ability to support multiple projects within functional teams and end to end testing (program projects)
- Strong organizational, time management, and communication skills.
- Commitment to continuous learning and staying abreast of emerging technologies and industry developments
- For automation and test script development - Python/Java/JavaScript
- Automation Testing (Any tools - Tosca DI/Selenium/Robot Framework/Parasoft SOAtest/Postman/Rest Assured/ Cucumber)
- Defect and Test management tools (Any tool - JIRA/OpenText ALM/Confluence)

Nice to have skills:

- Experienced in IVR testing and familiar with standard IVR tools such as Hammer, Cyara Botium , Cyara Velocity
- Unix knowledge - For running and initiating jobs in UAT/SIT environments
- Power BI or data visualization tools knowledge
- Experienced in conducting accessibility testing

WORKING CONDITIONS:

This role operates within a normal office environment with little exposure to adverse working conditions.

📌 Intermediate QE - Automation Testing - French Tester-27950] (Hyderabad)
🏢 CIBC India
📍 Hyderabad