Company Description BharatEdge Services Pvt. Ltd. is a premier, one-stop business consultancy in India. Specializing in providing comprehensive support to startups and MSME’s, our team of well versed professionals is committed to facilitating a hassle-free transformation, Operation and growth of your business.

Department: IT

Designation: IT Administrator

Location: Ahmedabad

Job Profile Responsibilities

 Manage and monitor Tata Dialer / Tata Tele systems and related telecom infrastructure.

 Configure, maintain, and troubleshoot dialer systems, IVR, call routing, extensions, and calling services.

 Coordinate with Tata Tele Business Services (TTBS) and telecom vendors for technical issues and service support.

 Monitor dialer performance, call quality, connectivity, downtime, and system availability.

 Manage telecom connectivity including SIP, PRI, internet, and voice services.

 Handle integration of dialer systems with CRM and other business applications.

 Manage and troubleshoot LAN/WAN, routers, switches, Wi-Fi, VPN, and other network infrastructure.

 Provide technical support to employees and resolve hardware, software, network, and system-related issues.

 Manage IT assets, software licenses, user access, and IT documentation.

 Ensure data security, system backups, and implementation of IT security practices.





 Coordinate with vendors and service providers for timely resolution of technical issues.

 Maintain records of IT incidents, system performance, maintenance, and service related activities.

Candidate’s Profile

 Bachelor’s degree in Information Technology, Computer Science, or a related field.

 1–3 years of experience in IT infrastructure, IT operations, or IT management.

 Hands-on knowledge and experience with Tata Dialer / Tata Tele Business Services (TTBS) is preferred.

 Good understanding of telephony, SIP, PRI, IVR, dialer systems, and call routing.

 Knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, routers, and switches.

 Good troubleshooting and problem-solving skills.

 Experience coordinating with telecom vendors and service providers.

 Knowledge of CRM and dialer integration will be an added advantage.

 Good communication and coordination skills.

Advantages: As per company policy

Experience: 1–3 Years

Qualification: B.Tech/B.E./BCA/MCA/B.Sc.

IT or equivalent Reporting to: Management / Head of IT

Industry Preferred: BPO, Call Centre, Telecom, IT Services, Financial Services, or organizations using Tata Dialer/TTBS

Company Website: https://bharat-edge.com/about-us/

Annual CTC: As per experience and industry standards

📌 Information Technology Administrator (Ahmedabad)
🏢 BharatEdge Services Private
📍 Ahmedabad