Role & Responsibilities:

Programme and Value Leadership

- Own and lead a portfolio of People transformation projects tracking these across the board and working in partnership to delivering on time, on budget and with clear business outcomes.
- Shape and advise on transformation programmers, translating strategy into execution and keeping teams focused on what matters most.
- Manage senior stakeholders with confidence, navigating priorities, politics and tradeoffs to maintain alignment and momentum.
- Drive commercial value, tracking benefits across the portfolio, managing risk and balancing cost, value and impact.

Stakeholder and Change Leadership

- Coordinate crossfunctional teams across CG and client HR, Technology, Finance and the wider business to deliver joinedup, adopted change.
- Lead People / HR transformation in practice, not theory ensuring solutions land well through effective communication, training and support.
- Coach and develop colleagues across advisory and delivery teams, building a highperforming, outcomesfocused delivery culture.

Process, Automation & Technology.

- Lead automation and HR technology enablement, identifying and implementing opportunities across AI, RPA and selfservice to improve efficiency and outcomes.
- Oversee the design, documentation and standardization of HR processes, using data and analytics to drive continuous improvement aligned to best practice and business needs.
- Ensure process innovation is compliant and sustainable, managing risk while building team capability in process excellence, HR technology and business process analytics.

Competencies & Requirements:





- Strong experience leading programmes or multiple projects in complex, matrixed organisations.
- Programme Management or Project Management Qualification or certification
- Proven ability to deliver results in ambiguous environments, where priorities shift and influence matters.
- Strong experience in an advisory role, whether in professional services specifically or acting in an advisory capacity internally.
- Commercial acumen — you understand value, tradeoffs, and how organisations make decisions.
- Political savvy and excellent stakeholder management skills, particularly at senior levels.
- Understanding of corporate functions and People / HR functions – you need to be able to ask the right questions and challenge constructively.
- A explicit, structured way of working, with the confidence to simplify complexity.
- Excellent communication and stakeholder management skills — clear, persuasive, and practical.
- Proven experience in HR operations and transformation with a strong focus on process improvement and automation. (Preferred)
- Expertise in Lean, Six Sigma, or other process improvement methodologies. (Preferred)
- Strong understanding of HR technology, including HRIS, automation tools, and AI-driven solutions. (Preferred)
- Experience in change management and driving adoption of new ways of working. (Preferred)
- Project management experience, with the ability to manage multiple transformation initiatives.
- Knowledge of AI, RPA, and digital HR trends (Preferred).
- Background in HR Shared Services, HR Service Delivery, or HR Operations (Preferred)

📌 HR Transformation Lead (Mumbai)
🏢 Capgemini
📍 Mumbai