● Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries,

pricing, and onboard experiences.

● Identify customer preferences and offer tailored cruise packages.

● Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).

● Follow up with potential leads to close sales and ensure a seamless booking experience.

● Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach that aligns with Cordelia Cruises’

luxury service standards.

● Maintain a polished, professional, and structured approach in all interactions.

● Adhere to high call quality standards, ensuring explicit, confident,

and persuasive communication.

● Maintain accurate records of customer interactions, bookings,

and follow-ups in the CRM system.

● Track sales performance and conversion metrics.

● Stay updated on cruise schedules, promotions, and competitor trends.

📌 Holiday Cruise Sales Expert (Kochi)
🏢 Cordelia Cruises
📍 Kochi