Duties And Responsibilities Risk Investigator Associates are ambassadors who earn customer loyalty by delivering personalized, convenient, and secure service . They maintain a high-quality customer experience through a customer -centric approach and take ownership of risk mitigation, complying with various regulations and policies to ensure timely delivery of customer transactions.

Risk Investigator Associate acts as a first point of contact ensuring a high-quality, secure, and customer -centric experience while mitigating risks and ensuring compliance.

- Review transactions and all available information to understand our customers while respecting all identities.
- Make customer -centric decisions and take the path of least resistance to protect our customers .

Experience, Education, Age

- At least 1 year of BPO or call center experience in risk and fraud management, preferably within financial accounts or industries such as insurance, travel, telecommunications, logistics, procurement, e-commerce, and retail.




- Experience should involve roles focused on fraud prevention and tasks such as payment processing, managing debit and credit card transactions, handling reimbursements, and resolving disputes.
- Process improvement and documentation experience is a plus.
- Six Sigma Certification: Yellow Belt is a plus.
- College Graduate or completed 3 year Bachelors College Degree.
- A Bachelor's Degree in Management, Finance, Business or related fields is an advantage.
- Candidates must be of legal working age.

Salary Gross CTC : 37500/- 450000/- Net Salary : 35250/-

If Transport Opted : 35250 - 2000 = 33250/-

Self Transport 35250+ 2500 37750/-

Monthly Performance Incentive : 3800/- (Based on performance)

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