Company Description Metatag Solution is a software development and digital transformation company specializing in custom web applications, mobile apps, SaaS platforms, AI-powered solutions, and cloud-based applications. Founded in 2023, the company partners with startups, SMEs, and enterprises to turn creative ideas into scalable digital products using technologies such as Laravel, PHP, React.js, Next.js, Node.js, Flutter, and Python.

Metatag

Solution delivers secure, high-performance, and user-friendly applications, offering consulting, development, testing, deployment, and long-term support to clients worldwide. The team also provides ERP/CRM development, eCommerce solutions, UI/UX design, API integration, cloud and DevOps services, digital marketing, and SEO. Its LinkedIn specialties include Custom Software Development, Web and Mobile App Development, SaaS Development, AI Solutions, ERP/CRM Development, eCommerce Development, UI/UX Design, API Integration, Cloud Solutions, DevOps, Digital Marketing, and SEO Services.

Role Description This is a full-time, on-site Help Desk Specialist role based in the Greater Bhopal Area.

The Help Desk

Specialist will provide first-line technical support for desktop computers, software applications, and network-related issues, responding to support tickets, calls, and emails from internal users and clients. Day-to-day responsibilities include diagnosing and troubleshooting hardware and software problems, guiding users through solutions, documenting incidents and resolutions,



and escalating complex issues to higher-level technical teams when needed. The role involves maintaining accurate records of assets and configurations, assisting with system setups, updates, and basic installations, and contributing to knowledge base articles and user guides.

The Help Desk

Specialist will collaborate closely with development, operations, and IT teams to ensure timely, professional, and customer-focused support.

Qualifications

- Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues and managing support requests.
- Candidates should possess solid Troubleshooting abilities and experience working with Desktop Computers and common operating systems.
- Candidates should possess excellent Customer Support skills, including clear communication, active listening, and a service-oriented mindset.
- Basic understanding of networks, internet connectivity, and common office software (e.g., productivity suites, browsers, collaboration tools) is beneficial.
- Experience with ticketing systems, incident tracking, and documentation of technical issues is preferred.
- Ability to work on-site in the Greater Bhopal Area and collaborate effectively with cross-functional teams.
- Relevant certification (such as CompTIA A+, ITIL Foundation, or similar) and prior experience in an IT help desk or technical support role are a plus.
- Diploma or degree in Computer Science, Information Technology, or a related field is

📌 Help Desk Specialist (Bhopal Jn.)
🏢 Metatag Solution
📍 Bhopal Jn.