The Role

This is not a coordination role. This is full ownership of Shay's marketplace revenue engine. You will sit between the founder and the team, owning Amazon end to end, expanding to recent channels, managing inventory planning, and building the operational backbone that allows Shay to scale to the next level.

You will directly manage a team who will be your hands for execution across different departments.

What You Will Own

Amazon

- End to end Seller Central management - account health, all key KPIs, listing hygiene
- FBA shipment creation, scheduling, tracking, label compliance and packaging standards
- Inbound logistics - courier coordination, FC-wise stock distribution across all fulfilment centres
- Stranded and unfulfillable inventory - resolved proactively, not reactively
- Return rate monitoring by ASIN - identifying root causes and fixing them
- Account health zero critical flags, proactive resolution of all policy issues

Inventory Planning

- Own inventory planning across all channels - Amazon, , website, quick commerce
- DRR-based reorder triggers - bestsellers never go out of stock
- Work with MIS team on daily inventory dashboard and 90-day forecast model
- Dead stock identification and liquidation - recover working capital efficiently
- Coordinate with Supply Chain team on reorder timelines and inbound planning

Marketplace Expansion

- Flipkart vendor model - onboarding, catalogue, SLA compliance, operational management
- Zepto, Instamart, First Club - operational onboarding as conversations convert
- Amazon UAE, Germany, USA - backend operational support as global channels open
- Website order processing - zero missed orders, daily oversight with warehouse
- Platform-specific compliance and catalogue management across all channels

Team Management





- Directly manage Performance Marketing team - ensure focus exclusively on Amazon ads and catalogue strategy, clear daily routine, weekly performance review
- Directly manage Operations team - clear daily dispatch priorities, FBA prep timelines, warehouse coordination
- Weekly sync with Supply Chain team on reorder status and inbound timelines
- Weekly sync with MIS team on data accuracy, inventory reports and channel P&L;

Data and Reporting

- Work closely with the MIS team to build organisational dashboard to ensure reporting layer is build right.
- Weekly channel performance summary - ASIN-level sales, return rates, ad spend, contribution margin

What We Are Looking For

- 5-8 years independently managing Amazon Seller Central at a brand - not an agency
- Has owned inventory planning and FBA operations at meaningful scale (Rs.10Cr+ annual Amazon revenue preferred)
- Has expanded to at least 2-3 marketplaces beyond Amazon and understands vendor model onboarding
- Strong in data - comfortable with Google Sheets, EasyEcom or similar OMS, Zoho Analytics and reading channel P&L;
- Has managed a small team and can hold people accountable without micromanagement
- Thinks in outcomes - you close things, you don't wait to be told
- Based in or willing to commute to South Delhi daily

What Good Looks Like At 90 Days

- Performance Marketing team focused exclusively on ads and delivering the best ROI
- Amazon showing upward growth from current base
- At least one new marketplace operationally live
- Dead stock liquidation plan executed - working capital recovered
- Founder out of daily Amazon operations entirely

What You Get

- Direct access to the founder - real decisions, real ownership
- A brand that genuinely stands for quality in a category most brands ignore
- Competitive fixed salary plus performance bonus tied to revenue milestones
- New office in South Delhi - good energy, growing team
- A front row seat to scaling a brand.

📌 Head of Marketplace and Growth (New Delhi)
🏢 Shay Retail
📍 New Delhi